Community Administrator - Launceston & Tamar

Job summary

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. o Cornwall Foundation Trust o Royal Cornwall Hospitals NHS Trust o Cornwall and Isles of Scilly Integrated Care Board If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

We are seeking an enthusiastic and experienced administrator to join us in East Cornwall, whose primary function will be to support the Launceston and Tamar Valley Community Nursing Team. This role, as part of a job-share supports the team based in Launceston Hospital and there is a requirement to travel independently to Callington Community Clinic on occasion for which travel mileage is reimbursed.

The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other health and social care professionals.

The administrators support clinicians in their management of patient activity which includes appointments, inputting on to rosters, monitoring and maintaining registers and databases with IT literacy being a key skill. Ordering and management of stock and equipment is a key function within this role. There is an element of patient facing contact mainly via the telephone but on occasion in person. Please apply if you enjoy working within a team and supporting community services.

Main duties of the job

The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.

o Managing referrals to the team via electronic systems and clinical record keeping systemsoArranging meetings, preparing agenda, Note taking and distributing paperso Support clinical staff at weekends by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communicationo Assist with HR , Workforce and recruitment paperworko Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general publico Photocopying various documentationo Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/departmento Sorting of incoming mail and distributing to addressed department / individual.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.