Administrator- North & East Integrated Transfer Of Care Hub (iToCH)

Job summary

We have a rare opportunity to join our North and East Integrated Transfer of Care Hub (iToCH) as an Administrator, supporting the hub in processing referrals into North and East community services.

The Administrator will play a key role in supporting patient flow by reviewing and identifying blockages, highlighting key issues to Team Managers, and ensuring accurate and timely feedback is provided to referrers. The role also involves liaising with multiple agencies to support the effective coordination of patient care.

The successful candidate will have excellent communication and interpersonal skills, the ability to work under pressure, and a strong commitment to working collaboratively as part of our Neighbourhood team.

This is a full-time position, covering shifts between 8am and 6pm, 7 days a week, including bank holidays, shared on a rota basis with other administrators.

Main duties of the job

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply: o Cornwall Foundation Trust o Royal Cornwall Hospitals NHS Trust o Cornwall and Isles of Scilly Integrated Care Board If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

Main duties of the job

• Monitor referrals on the single electronic referral system on a continual basis, triaging in partnership with the multi-professional team.

• Review and identify key blockages to patient flow, escalating and highlighting issues to Team Managers as appropriate.

• Maintain accurate, clear, and timely feedback to referrers.

• Liaise with multi-agency partners to support the effective coordination of patient flow.

• Support users with the electronic referral system.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.