Administrator Hospital at Home

Job summary

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply: o Cornwall Foundation Trust o Royal Cornwall Hospitals NHS Trust o Cornwall and Isles of Scilly Integrated Care Board If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

This is a key role within the Hospital at Home service, providing comprehensive, high-quality administrative support to the clinical teams who enable patients to receive safe and effective care in their own homes.

Based at the Truro Office, this part-time post (22.5 hours per week) will involve a range of administrative duties to support the smooth and efficient running of the service. The successful candidate will play an important role in coordinating day-to-day activities, ensuring accurate record-keeping, and acting as a point of contact for both internal teams and external stakeholders.

This role would suit someone who is organised, adaptable and able to work collaboratively within a busy healthcare environment, with a strong focus on delivering a high standard of support to both clinicians and patients.

Main duties of the job

Duties and Responsibilities

Supporting clinical staff including health care assistants, nurses, ward managers, advanced clinical practitioners

Responding to phone calls as the first point of contact with the Hospital at Home service

Processing referrals which could be received via multiple routes

Admitting and discharging patients to the wards as directed by the clinical team

Carry out data entry to support the team

Booking appointments through the RIO electronic patient record system

Arranging the delivery of clinical equipment for patients to be monitored in their own home.

Supporting data submissions which inform the wider system of the Hospital at Home service

Work in line with Trust policies and procedures

Observe and maintain confidentiality of the workplace

To use all required Trust systems as directed.

Communication and Working Relationships

Building relationships with other staff in the Cornwall health community.

Liaising with outside agencies and the public where necessary.

Maintaining good working relationships with colleagues within the Hospital at Home service.Management and Personal DevelopmentProvide cover for other Administrative colleagues when required.

Participate as an appraisee in the Trust's appraisal system.

Be able to work as part of a team.

To participate in regular supervision with your line manager

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.