Administrator

Job summary

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply: o Cornwall Foundation Trust o Royal Cornwall Hospitals NHS Trust o Cornwall and Isles of Scilly Integrated Care Board If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

The role will support the Wheelchair Therapy Team in effectively managing the administration duties with processing, monitoring, updating referrals and co-ordinating complex appointments. This will include liaising with clients, outside providers, manufacturers, schools, other health professionals and care agencies as well as managing enquiries and escalating when necessary.

You should be able to work well under pressure, manage varying workloads with conflicting priorities, be adaptable to change, motivated with a commitment to provide excellent customer service. You should be able to work with minimum supervision and have a sensitive approach to dealing with occasional difficult situations.

The successful candidate must have a flexible approach, possess excellent communication skills, must be reliable, well organised, and be able to work as part of a team or independently.

Main duties of the job

Monitor, update and manage the Wheelchair Service waiting list and PWB Pathway.

Keep clinic schedules up to date so that team are aware of clinical commitments.

Provide and check accuracy of all data input onto system to ensure wheelchair service contract activity, referral status and appointment outcomes is correctly returned.

Efficiently book assessment visits both at clinic, school and at home to deliver against contractual targets.

Liaise with external equipment providers, manufacturers, schools, and other health professionals when appropriate.

Organise diaries and meetings as required.

Process receipt of referrals and generic service email messages in a timely manner.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.