Secretary - Patient flow

Job summary

An exciting opportunity for a self-motivated, highly organised, adaptable and enthusiastic individual to join our service and support the Heads of Patient Flow and the integrated transfer of care hubs across Cornwall as their Secretary.

The HOPFs manage Flow out of acute and community hospitals through the itochs as well as facilitating Admission Avoidance through connections and referrals to Adult Community Services and wider system teams including STEPs, Humans, CHAOS, Voluntary Sector colleagues and wider.As well as having effective organisational, communication and interpersonal skills, it is essential that the applicant is able to prioritise work, handle difficult situations and have a flexible approach to working as part of a team. You should be able to integrate well with the existing teams, be flexible in supporting the functions of the teams and the HOPFs and have a genuine desire to contribute to providing a quality service for patients.The post holder should also demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues and representatives from other organisations.

Main duties of the job

The purpose of the post is to support the Heads of Patient Flow with all aspects of secretarial support to help deliver key functions. This will involve liaising and communicating with teams and partners whilst maintaining confidentiality at all times. Supporting the delivery of excellent customer care. Organising and supporting meetings and appointments. Note taking and distributing papers. Inputting and recording data.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.