Job summary
An exciting opportunity has arisen to join a dynamic and friendly admin team, providing full clerical and administrative support to all departments within Falmouth Community Hospital. There will be a requirement to work in different reception areas including MIU and outpatients, over two sites.
Flexibility and adaptability are key requirements as duties and responsibilities change - sometimes at short notice.
Main duties of the job
To be first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals and the general public. Direct patients, visitors and colleagues around the hospital to the correct department. To book patients into outpatient appointments ensuring details are correct and making further appointments if directed to do so.
To book patients into the minor injury unit again ensuring patient details are correct and providing full administrativesupport to the clinical team.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job description
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Job description
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education & Qualifications
Essential
- Basic numeracy and literacy skills
- Knowledge and experience of using Microsoft office or similar applications
- NVQ or RSA 2 or equivalent experience
Experience
Essential
- Experience of working in an administrative setting
- Experience of using electronic and paperbased information systems
- Experience of managing electronic and paper-based diary / appointment systems
Desirable
- Healthcare / NHS administrative experience
Skills and Aptitude
Essential
- Word processing and data inputting skills
- Ability to communicate clearly on telephone and face to face
- Ability to use initiative when dealing with queries
- Attention to detail and confidentiality
Desirable
- Willingness to be flexible
- Willing to undertake further development and training as necessary
Person Specification
Education & Qualifications
Essential
- Basic numeracy and literacy skills
- Knowledge and experience of using Microsoft office or similar applications
- NVQ or RSA 2 or equivalent experience
Experience
Essential
- Experience of working in an administrative setting
- Experience of using electronic and paperbased information systems
- Experience of managing electronic and paper-based diary / appointment systems
Desirable
- Healthcare / NHS administrative experience
Skills and Aptitude
Essential
- Word processing and data inputting skills
- Ability to communicate clearly on telephone and face to face
- Ability to use initiative when dealing with queries
- Attention to detail and confidentiality
Desirable
- Willingness to be flexible
- Willing to undertake further development and training as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
