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Cornwall Partnership NHS Foundation Trust

Administrator Admission Avoidance

Information:

This job is now closed

Job summary

The Cornwall Digital Health Team is looking for a new team member.

The Digital Health Service provides support for patients to enable them to receive remote monitoring/care in their own homes. The team includes both Virtual Ward & Virtual Care.

The successful candidate will join a well-established team of administrators who support a Multidisciplinary Virtual Team. We are looking for a dynamic administrator who is able to adapt and change with the needs and pace of the team. Working will require both homeworking and office, as required.

The main role of the administrator is to provide comprehensive and high quality administrative and clerical support to the team to ensure a professional approach to all work assigned.

The successful candidate will work on a variable shift allocation and the shifts will be 0900-1700 working over 7 days. Weekend working will be required.

Main duties of the job

  • Answering telephone to patients and clinical professionals
  • Processing referrals
  • Admitting patients to the wards
  • Booking appointments
  • Discharging patients.
  • Support data submissions

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Details

Date posted

27 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

201-25-223

Job locations

To be confirmed

To be confirmed

PL31 2QN


Job description

Job responsibilities

For full information of the roles and responsibilities of this role, please see the attached job description and person specification.

Job description

Job responsibilities

For full information of the roles and responsibilities of this role, please see the attached job description and person specification.

Person Specification

Education/Qualifications and Relevant Experience

Essential

  • Basic numeracy and literacy skills
  • Experience of working in an administrative setting
  • Knowledge and experience of using Microsoft office or similar applications
  • Experience in the use of electronic and paper based information systems
  • NVQ or RSA 2 in Business Administration or equivalent relevant experience

Desirable

  • Healthcare / NHS administrative experience

Skills and Aptitude

Essential

  • Ability to communicate clearly on telephone and face to face

Desirable

  • Audio typing

Knowledge and abilities

Essential

  • Ability to use initiative when dealing with queries
  • Attention to detail and confidentiality

Personal Qualities

Essential

  • Ability to work effectively as part of a team and independently
  • Ability to work under pressure in a changing and challenging environment
Person Specification

Education/Qualifications and Relevant Experience

Essential

  • Basic numeracy and literacy skills
  • Experience of working in an administrative setting
  • Knowledge and experience of using Microsoft office or similar applications
  • Experience in the use of electronic and paper based information systems
  • NVQ or RSA 2 in Business Administration or equivalent relevant experience

Desirable

  • Healthcare / NHS administrative experience

Skills and Aptitude

Essential

  • Ability to communicate clearly on telephone and face to face

Desirable

  • Audio typing

Knowledge and abilities

Essential

  • Ability to use initiative when dealing with queries
  • Attention to detail and confidentiality

Personal Qualities

Essential

  • Ability to work effectively as part of a team and independently
  • Ability to work under pressure in a changing and challenging environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

To be confirmed

To be confirmed

PL31 2QN


Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

To be confirmed

To be confirmed

PL31 2QN


Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Digital Health Service Business Support Supervisor

Anna Heather

anna.heather@nhs.net

07736925370

Details

Date posted

27 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

201-25-223

Job locations

To be confirmed

To be confirmed

PL31 2QN


Supporting documents

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