Administrator - Memory Assessment Service (MAS)

Job summary

An exciting opportunity has arisen for 3 motivated, enthusiastic and experienced, patient focussed Administrators to support the county-wide Memory Assessment Service - (East, Mid and West ICAs).

The post holders will be expected to exercise initiative, independent judgement and decision making within situations arising from their duties to ensure an effective high-quality administrative service.

Essential skills for this role include - Excellent verbal and written communication with attention to detail and excellent interpersonal skills. The ability to perform efficient diary management, planning and organising of own workload and work on own initiative is also an essential requirement. Along with an excellent knowledge and working experience of using Microsoft Outlook, Excel and Word.

The post holders should demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues, patients, carers and general members of the public and representatives of other organisations, demonstrating an empathetic approach.

If you enjoy working within a team in a patient facing role, we look forward to hearing from you.

Vacant posts are offered at 37.5 hours per week, working Monday - Friday. Working hours - to be confirmed.

Main duties of the job

The post holders will ensure the delivery of a comprehensive high quality secretarial and administrative service to the Memory Assessment Service (MAS) clinicians and will play a central role within the provision of services.

The post holders will be required to exercise initiative, independent judgement and decision making within situations arising from their duties to ensure an effective high-quality service.

To co-ordinate appointments, booking rooms in a variety of settings across the designated area.

The post holders will be required to use a variety of Trust in-house computer systems and provide a high level of customer care.

The post holders should be able to work with minimum supervision and will be required to use initiative, planning and prioritising of own time in a busy and challenging environment. A professional and flexible approach and attitude is required along with honesty, integrity, and discretion. The post holders must deliver a patient focussed approach and respect the privacy, dignity, religious and cultural beliefs of others and always display the highest levels of confidentiality and have an open attitude to change.

The MAS Administrators will be expected to work with the wider administration team in designated area.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.