Job summary
Accountable to the Chief Operating Officer, the Site Director of Operations and Flow is a senior Trust-wide leadership role with full operational, performance and resource accountability for site management and patient flow services at St George's.
The postholder leads the Integrated Operations Centre (Flow and Site Team) and associated services including Transfer of Care/Discharge, EPRR, CAPMan/Repatriation, and Transport (TaB), alongside oversight of the Trust's non-elective pathway.
Working within a clinically led structure alongside Divisional Triumvirates, this role combines strong operational grip with strategic planning, financial accountability and system collaboration to ensure safe, effective and sustainable delivery of care across emergency and elective pathways.
Main duties of the job
We are seeking a motivated and engaging senior leader to work closely with the Chief Operating Officer and wider site leadership to ensure robust, productive and effective operational delivery across site management and patient flow. You will provide strong leadership to the Integrated Operations Centre and its functions, ensuring services are well managed, inclusive, and delivering Trust operational, clinical and financial objectives.
You will be a proactive collaborator, working with Divisional Triumvirates, operational and clinical teams, and partners across South West London to deliver consistent, high-quality care, strong patient flow and safe capacity management 24/7--supporting the Trust to meet access standards and deliver safe, timely discharge.
This is an excellent opportunity to play a pivotal role in shaping how patients move through the hospital, taking a strategic and improvement-led approach that balances day-to-day operational grip with transformation. You will be passionate about ensuring patient interests are at the heart of service delivery, with strong clinical engagement and the credibility to work across disciplines and organisations.
The postholder will be accustomed to working with senior leaders, and able to clearly engage and influence internal and external stakeholders, including corporate teams, service leads, and system partners, to improve pathways, reduce delays, and support sustainable delivery.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description
Job responsibilities
Accountable to the Chief Operating Officer, you will support the effective running of site operations and patient flow at St Georges Hospital, ensuring delivery of required access, performance and quality standards across emergency and elective pathways.
You will lead the Integrated Operations Centre and associated services, including the Site Team, Transfer of Care/Discharge, EPRR, CAPMan/Repatriation and Transport (TaB), ensuring safe capacity management, effective escalation and timely discharge across the Trust.
With a strong track record in operational performance and improvement, you will ensure robust management and performance systems are in place, using data to drive delivery and hold teams to account. You will develop senior leaders and multidisciplinary teams to perform at their best, and work collaboratively with Divisional and system partners to improve pathways and patient experience.
***Please note that this vacancy may close early if a large number of applications are received***
Job description
Job responsibilities
Accountable to the Chief Operating Officer, you will support the effective running of site operations and patient flow at St Georges Hospital, ensuring delivery of required access, performance and quality standards across emergency and elective pathways.
You will lead the Integrated Operations Centre and associated services, including the Site Team, Transfer of Care/Discharge, EPRR, CAPMan/Repatriation and Transport (TaB), ensuring safe capacity management, effective escalation and timely discharge across the Trust.
With a strong track record in operational performance and improvement, you will ensure robust management and performance systems are in place, using data to drive delivery and hold teams to account. You will develop senior leaders and multidisciplinary teams to perform at their best, and work collaboratively with Divisional and system partners to improve pathways and patient experience.
***Please note that this vacancy may close early if a large number of applications are received***
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent, with evidence of further formal study to Masters level OR equivalent.
- Evidence of ongoing CPD
- Patient-focused style which promotes effective timely care within resources and supports staff well-being
- Able to contribute immediately to the work of the Trust by establishing professional and personal credibility.
- Ability to provide advice and support across disciplines clinical and non-clinical.
- Able to develop and articulate a vision of services using system leadership skills, to influence others across a range of disciplines and services in order to achieve strategic goals.
- Confident communicator, able to listen and respond to a range of opinions and explain key issues to colleagues and staff at all levels, able to embrace contrary views to facilitate clinically-focused solutions that are within resources
Desirable
- Leadership development qualification
- Track record in delivering successful collaboration / partnership across multiple partners
- Track record in developing multi-disciplinary teams to deliver excellent care - growth and embedding of leadership skills at all levels of accountability
- Track record in leading and enabling clinical innovation to improve patient outcomes
- Track record of successful partnership with research and educational bodies
Other
Essential
- Demonstrates personal and professional commitment to the NHS and acts with integrity at all times.
- High emotional intelligence, able to form alliances and influence others to achieve strategic objectives that deliver improved population health outcomes sustainably within resources
- Demonstrates commitment and behaviours that support enhanced diversity and inclusivity, with all staff supported to contribute
Desirable
- Track record in delivering successful collaboration / partnership across multiple partners
- Track record in developing multi-disciplinary teams to deliver excellent care - growth and embedding of leadership skills at all levels of accountability
- Track record in leading and enabling clinical innovation to improve patient outcomes
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent, with evidence of further formal study to Masters level OR equivalent.
- Evidence of ongoing CPD
- Patient-focused style which promotes effective timely care within resources and supports staff well-being
- Able to contribute immediately to the work of the Trust by establishing professional and personal credibility.
- Ability to provide advice and support across disciplines clinical and non-clinical.
- Able to develop and articulate a vision of services using system leadership skills, to influence others across a range of disciplines and services in order to achieve strategic goals.
- Confident communicator, able to listen and respond to a range of opinions and explain key issues to colleagues and staff at all levels, able to embrace contrary views to facilitate clinically-focused solutions that are within resources
Desirable
- Leadership development qualification
- Track record in delivering successful collaboration / partnership across multiple partners
- Track record in developing multi-disciplinary teams to deliver excellent care - growth and embedding of leadership skills at all levels of accountability
- Track record in leading and enabling clinical innovation to improve patient outcomes
- Track record of successful partnership with research and educational bodies
Other
Essential
- Demonstrates personal and professional commitment to the NHS and acts with integrity at all times.
- High emotional intelligence, able to form alliances and influence others to achieve strategic objectives that deliver improved population health outcomes sustainably within resources
- Demonstrates commitment and behaviours that support enhanced diversity and inclusivity, with all staff supported to contribute
Desirable
- Track record in delivering successful collaboration / partnership across multiple partners
- Track record in developing multi-disciplinary teams to deliver excellent care - growth and embedding of leadership skills at all levels of accountability
- Track record in leading and enabling clinical innovation to improve patient outcomes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
