St George's University Hospitals NHS Foundation Trust

HR Services Administrator

The closing date is 24 March 2026

Job summary

As part of the ongoing consultation regarding the proposed new structure for HR Services, we are inviting applications from colleagues within the GESH People Function for the role ofHR Services Administrator (Band 4). This role will support the delivery of a high-quality HR service by providing effective administrative support across HR processes. You will work collaboratively within a shared service model, supporting both advisory and compliance functions and ensuring accurate and timely processing of HR activities. We are looking for motivated individuals who are organised, customer focused and committed to delivering an efficient and responsive service. You will be someone who:

  • Has strong administrative and organisational skills
  • Demonstrates excellent attention to detail
  • Enjoys working collaboratively with colleagues and stakeholders
  • Is keen to support improvements to processes and ways of working
Application Requirements If you are interested in applying, please submit your application and address the following in the supporting information:
  • Why you are interested in the role
  • How your experience meets the requirements of the role
  • An example of when you have taken the initiative to improve your area of work

Main duties of the job

Key Responsibilities:

  • Work rotate between Contact Centre/advisory, staff changes administration, compliance & staff benefits, JE/Reward administration, Vacancy Control, records/IG, and supporting service transformation project .
  • Manage shared inboxes and queues, produce accurate documents and packs, maintain trackers, chase evidence for checks, and support meetings.
  • Deliver high standards of customer service, data quality and confidentiality.
  • Postholders are expected to work with minimal supervision, follow defined procedures and SOPs, and contribute to service improvement by updating knowledge content, testing digital tools, and supporting training, reporting and audit processes.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Details

Date posted

20 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

200-NN-851118-A&C-RB-A

Job locations

Gateway Building

2 Ashley Road

Epsom

KT18 5AL


Job description

Job responsibilities

***Please refer to Job description for further information***

This advert may close early if a large number of applications are received.

Job description

Job responsibilities

***Please refer to Job description for further information***

This advert may close early if a large number of applications are received.

Person Specification

Qualifications & Training

Essential

  • 5 GCSEs (A-C/9-4) including English & Maths or equivalent experience. Evidence of CPD in administration/customer service
  • Evidence of CPD in administration/customer service

Desirable

  • L2/3 Business Administration qualification or equivalent. ESR/HRIS or Datix user training.
  • ESR/HRIS or Datix user training.

Experience

Essential

  • Experience supporting HR advisory, compliance, benefits or JE processes
  • Producing accurate letters/documents and taking minutes.
  • Managing shared inboxes/queues and maintaining trackers/records.
  • Team-based HR administrative experience and customer service in a busy environment.

Desirable

  • NHS experience; familiarity with ESR, HealthRoster, Datix

Skills

Essential

  • Excellent organisation, prioritisation and attention to detail.
  • Strong written/oral communication; confident MS 365 user (Word/Excel/Outlook/Teams).
  • Understanding of confidentiality and Information Governance, policy application.
  • Ability to follow SOPs and rotate across multiple workforsteams. ESR/HRIS/Digital tools testing Resolve first-line queries independently; escalate when necessary Routine work with minimal supervision under agreed policies/SOPs

Desirable

  • Basic understanding of NHS AfC terms and compliance checks (RTW/DBS/registrations).
  • Knowledge-base/content editing skills.
Person Specification

Qualifications & Training

Essential

  • 5 GCSEs (A-C/9-4) including English & Maths or equivalent experience. Evidence of CPD in administration/customer service
  • Evidence of CPD in administration/customer service

Desirable

  • L2/3 Business Administration qualification or equivalent. ESR/HRIS or Datix user training.
  • ESR/HRIS or Datix user training.

Experience

Essential

  • Experience supporting HR advisory, compliance, benefits or JE processes
  • Producing accurate letters/documents and taking minutes.
  • Managing shared inboxes/queues and maintaining trackers/records.
  • Team-based HR administrative experience and customer service in a busy environment.

Desirable

  • NHS experience; familiarity with ESR, HealthRoster, Datix

Skills

Essential

  • Excellent organisation, prioritisation and attention to detail.
  • Strong written/oral communication; confident MS 365 user (Word/Excel/Outlook/Teams).
  • Understanding of confidentiality and Information Governance, policy application.
  • Ability to follow SOPs and rotate across multiple workforsteams. ESR/HRIS/Digital tools testing Resolve first-line queries independently; escalate when necessary Routine work with minimal supervision under agreed policies/SOPs

Desirable

  • Basic understanding of NHS AfC terms and compliance checks (RTW/DBS/registrations).
  • Knowledge-base/content editing skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

Gateway Building

2 Ashley Road

Epsom

KT18 5AL


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

Gateway Building

2 Ashley Road

Epsom

KT18 5AL


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Employee Relations Manager/HR Operations

Susan Ali

susan.ali2@nhs.net

07961623589

Details

Date posted

20 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

200-NN-851118-A&C-RB-A

Job locations

Gateway Building

2 Ashley Road

Epsom

KT18 5AL


Supporting documents

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