Job summary
he Assistant Service Manager (ASM) supports the operational management and delivery of services within the Anaesthetic and Theatre care group, ensuring effective and efficient specialty operations. Key responsibilities include assisting the Service Manager with budget coordination, performance objectives, and contract management. The ASM fosters strong relationships with colleagues across directorates and external bodies, collaborating with departments such as Nursing, HR, Finance, and Clinical Governance. The role involves line management of various administrative and support staff and deputizing for the Service Manager when necessary, as well as providing cross-cover for other ASM roles within the Directorate.
Main duties of the job
The main duties of this role include managing day-to-day operations within Main Theatres, DSU, and Pre-op Willows on behalf of the Service Manager (SM). This involves overseeing administrative functions such as, patient admissions, and discharges via the Cerner system,. The role includes distributing staff rotas, chairing the daily POA huddle meeting. It also involves supporting the SM in data collection, analysis, policy development, and updating Theatre Schedules. Additionally, the role provides leadership and management of administrative staff, overseeing recruitment, training, appraisals, and development within the Theatres & Anaesthetics department.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description
Job responsibilities
- Support the day-to-day running of theatres, anaesthetics, DSU and pre-op services.
- Resolve daily operational issues on behalf of the Service Manager when required.
- Ensure theatre schedules, rotas, and clinic administration are accurate and up to date.
- Coordinate extra theatre lists and ensure appropriate staffing is arranged.
- Chair daily theatre huddles when needed.
- Collect, check, and report performance data and KPIs.
- Support audits, data quality, and system updates (e.g. Cerner).
- Line manage administrative and clerical staff within Theatres & Anaesthetics.
- Recruit, induct, appraise, and develop admin staff.
- Manage sickness, absence, annual leave, and disciplinary issues.
- Ensure staff complete mandatory and relevant training.
- Maintain accurate records on Trust systems (Healthroster, Trac).
Job description
Job responsibilities
- Support the day-to-day running of theatres, anaesthetics, DSU and pre-op services.
- Resolve daily operational issues on behalf of the Service Manager when required.
- Ensure theatre schedules, rotas, and clinic administration are accurate and up to date.
- Coordinate extra theatre lists and ensure appropriate staffing is arranged.
- Chair daily theatre huddles when needed.
- Collect, check, and report performance data and KPIs.
- Support audits, data quality, and system updates (e.g. Cerner).
- Line manage administrative and clerical staff within Theatres & Anaesthetics.
- Recruit, induct, appraise, and develop admin staff.
- Manage sickness, absence, annual leave, and disciplinary issues.
- Ensure staff complete mandatory and relevant training.
- Maintain accurate records on Trust systems (Healthroster, Trac).
Person Specification
Qualifications and Training
Essential
- Qualifications and Training
Desirable
- Management qualification or working towards (e.g. Diploma in Management Studies)
Experience
Essential
- At least 1 years relevant NHS experience in an operational/patient care environment Operational management experience, including staff management Evidence of some appreciation and achievement in management of financial targets and budgetary management Experience of interpreting national policy in operational procedures Experience of NHS information systems and PAS (patient administration systems)
Desirable
- Evidence of successful operational leadership and effective involvement in change management Evidence of successful involvement in production of business cases
Skills
Essential
- Numerate, with excellent data management and analytical skills involving highly complex facts or situations Ability to understand and produce statistical information to use in problem solving Ability to work at a detailed level, identify inconsistencies where these impact on outcome Practical experience of using MS office, including extensive use of MS excel and databases to develop performance reports Experience of data collection, data A/I entry onto electronic systems, analysis and reporting Practical approach to problem solving Excellent planning and organisational skills Good interpersonal skills Excellent verbal communication
Knowledge & Staff management
Essential
- Knowledge of a range of HR process such as sickness monitoring, capability management etc. Can demonstrate leadership qualities and personal characteristics which would lead an interview panel to the conclusion that the candidate: ? Has well developed emotional intelligence ? Can inspire, motivate and influence others ? Acts as a role model and is self-motivated ? Is flexible and adaptable ? Will challenge the status quo to improve service delivery ? Is able to work under pressure yet still provide good outcomes to deadline
Desirable
- Staff management experience Experience of a range of HR process such as sickness monitoring, capability management etc. Demonstrable record of achieving change
Person Specification
Qualifications and Training
Essential
- Qualifications and Training
Desirable
- Management qualification or working towards (e.g. Diploma in Management Studies)
Experience
Essential
- At least 1 years relevant NHS experience in an operational/patient care environment Operational management experience, including staff management Evidence of some appreciation and achievement in management of financial targets and budgetary management Experience of interpreting national policy in operational procedures Experience of NHS information systems and PAS (patient administration systems)
Desirable
- Evidence of successful operational leadership and effective involvement in change management Evidence of successful involvement in production of business cases
Skills
Essential
- Numerate, with excellent data management and analytical skills involving highly complex facts or situations Ability to understand and produce statistical information to use in problem solving Ability to work at a detailed level, identify inconsistencies where these impact on outcome Practical experience of using MS office, including extensive use of MS excel and databases to develop performance reports Experience of data collection, data A/I entry onto electronic systems, analysis and reporting Practical approach to problem solving Excellent planning and organisational skills Good interpersonal skills Excellent verbal communication
Knowledge & Staff management
Essential
- Knowledge of a range of HR process such as sickness monitoring, capability management etc. Can demonstrate leadership qualities and personal characteristics which would lead an interview panel to the conclusion that the candidate: ? Has well developed emotional intelligence ? Can inspire, motivate and influence others ? Acts as a role model and is self-motivated ? Is flexible and adaptable ? Will challenge the status quo to improve service delivery ? Is able to work under pressure yet still provide good outcomes to deadline
Desirable
- Staff management experience Experience of a range of HR process such as sickness monitoring, capability management etc. Demonstrable record of achieving change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
