Administrative Support- Rehab & Adult Therapies

Job description

Job responsibilities

Main Duties:

To work under own initiative and without supervision to provide comprehensive and effective support to the Rehab & Adult Therapy services, a multi-disciplinary team, in order to support clinical service delivery and improve patient outcomes.

To have highly developed telephone communication skills to receive and make calls to book appointments and signpost the patient to the most appropriate service or component of the R&AT

To use good written communication skills to communicate with service users.

Be part of a multidisciplinary team committed to providing the best possible service.

To have good IT skills to maintain service statistics and activity data.

Comply with Trust policies and procedures

To participate in appropriate CPD opportunities within, and external to, the team including in-service training, case management meetings and supervision sessions.

To independently carry out planned tasks and to support clinical service delivery as directed by the Management and Operational Coordinator or a qualified team member.

To work in any relevant community setting including St Johns Therapy Centre, in patients own homes, day centres, their local environment, including outdoors, public transport networks, and within the therapy centre or Queen Marys Hospital.

To work as part of a multidisciplinary therapy team delivering a community based rehabilitation service for clients with of conditions under the supervision of qualified therapists.

To, when required support clinical work by assisting colleagues with direct care tasks when needed for example supervising groups, supplying walking aids, meeting clients, including working without supervision.

To report any identified progress, deterioration or other significant changes in a clients condition or performance to the relevant therapist involved in the clients care in a timely manner.

To maintain timely, accurate and concise records which meet the documentation standards of the service.

To empower clients to take responsibility for self-management during treatment period and following discharge, using knowledge of local resources to facilitate this as appropriate.

Person Specification

Qualifications and Training

Essential

• Good general education including GSCE (A-C level passes) in Maths and English (or equivalent) (A)
• Excellent computer skills including Word processing, Outlook, Excel, Databases (A)

Desirable

• Business and admin NVQ or relevant diploma (A)
• Customer Care course (or equivalent experience) (A)
• Higher Education qualifications (A)
• Iclip, Rio, Access skills (A)

Experience

Essential

• Minimum 1 year administration experience (A)
• Experience of working in a customer-focussed role (A)

Desirable

• Experience of working in administration within a NHS (A
• Experience of working within a medical setting (A)

Skills

Essential

• Ability to work unsupervised (A,I)
• Computer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.) (I)
• Ability to use Excel / Powerpoint/Access (A, I) Excellent communication and interpersonal skills (A, I
• Excellent organisational skills (A,I)
• Ability to prioritise and work to strict deadlines (A,I)
• Willingness and ability to learn new IT skills and technology (A,I))
• Ability to adapt to a changing environment (A,I)
• Team working skills

Knowledge

Essential

• Knowledge of requirements of confidentiality and the Data Protection Act 2018 (I)

Desirable

• Experience working across Therapy Service (I)

Other

Essential

• Good time management (A,I)
• Ability to show empathy to patients and colleagues (I)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St John's Therapy Centre (Clapham Junction) and Queen Mary's Hospital (Roehampton)

162 St John's Hill

London

SW11 1SW

Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)