Job summary
To provide an efficient and effective administrative support to the Overseas and Private Patients services. To have a good understanding of the regulations as directed by the Department of Health and the Trust policy regarding overseas and private patients within a NHS Trust. To liaise with medical and administrative staff across the Trust to ensure the efficient and courteous management of overseas and private patients treated at St George's Hospital, To show due diligence around minimum data set and accuracy of costings
Main duties of the job
1. To have a thorough understanding of the regulations for overseas and private patients as laid down by the Department of Health and ensure that all office practice and procedures are consistent with these.
2. To be aware of and implement all changes to directives from the Department of Health and regarding overseas and private practice with an NHS Trust.
3. Responsible for contributing and compiling the NHS Overseas Over £500 Debtors report and European Health Insurance Card submissions
4. Work with Operational colleagues and using the Messaging Exchange for Social Care and Health (MESH) to review and accurately identify Overseas patients and their chargeable status in line with relevant Department of Health guidelines.
5. To assist in the maintenance and development of office procedures and identify areas for improvement. To assist in the continued development of computerisation of the department for improved efficiency and accurate costings.
6. To assist in the provision of statistical data relating to areas of responsibility, to correlate figures as required by consultants, managers, and departments. To compile a database from the financial system SBS - Oracle.
7. To ensure that all consultants undertaking private practice at St Georges and their private secretaries are aware of procedure for managing these patients
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description
Job responsibilities
1. To refer cases of suspected fraud linked to patients obtaining NHS care who are not entitled and who are classified as overseas visitors to the Trust fraud prevention team
2. To develop and implement training sessions for use at all staff induction meetings that will inform staff on how to implement stage 1 questions to establish a patients
3. Entitlement to NHS care/how to notify the overseas visitor team of a suspected overseas visitor.
4. To manage difficult and challenging situations with overseas visitors and their relatives/sponsors with tact and diplomacy and to resolve such issues with the overseas visitor officer, whom they shall train and mentor. To escalate only cases which have been escalated by the overseas visitor to a legal advisor, to the Assistant Director of Finance-Resources for decision on how to proceed.
5. To adopt responsibility for the training and development of the overseas visitor officer
6. To take on lead responsibility for overseas visitor income recovery, alongside the income manager for the Trust and to advise upon the likelihood of success of implementing debt recovery proceedings against specific overseas visitor cases, to the Income Manager for the Trust
7. To contribute directly to the development and implementation of a new and robust overseas visitor management policy across the Trust, based upon the clinical principles of Stabilise, Treat and Discharge; with the Assistant Director of Finance-Resources.
Job description
Job responsibilities
1. To refer cases of suspected fraud linked to patients obtaining NHS care who are not entitled and who are classified as overseas visitors to the Trust fraud prevention team
2. To develop and implement training sessions for use at all staff induction meetings that will inform staff on how to implement stage 1 questions to establish a patients
3. Entitlement to NHS care/how to notify the overseas visitor team of a suspected overseas visitor.
4. To manage difficult and challenging situations with overseas visitors and their relatives/sponsors with tact and diplomacy and to resolve such issues with the overseas visitor officer, whom they shall train and mentor. To escalate only cases which have been escalated by the overseas visitor to a legal advisor, to the Assistant Director of Finance-Resources for decision on how to proceed.
5. To adopt responsibility for the training and development of the overseas visitor officer
6. To take on lead responsibility for overseas visitor income recovery, alongside the income manager for the Trust and to advise upon the likelihood of success of implementing debt recovery proceedings against specific overseas visitor cases, to the Income Manager for the Trust
7. To contribute directly to the development and implementation of a new and robust overseas visitor management policy across the Trust, based upon the clinical principles of Stabilise, Treat and Discharge; with the Assistant Director of Finance-Resources.
Person Specification
Essential amd Desirable
Essential
- 2 years' experience of working in a healthcare setting
- Excellent knowledge of the rules relating to the Department of Health Document entitled - "The Effective Commissioner-Who Pays" and also the current guidelines on management of overseas visitors.
- Excellent verbal and written communication skills
- Able to deal with contentious and difficult situations calmly and sympathetically
Desirable
- Experience of working in a supervisory role
- Experience of working in a financial environment raising and managing invoicing.
- Knowledge of PAS system, EPR, Oracle SBS, Apex and Radiology Systems
- An excellent working knowledge of the NHS Complaints Procedure
Application and Interview
Essential
- Ability to prioritise workload effectively
Desirable
- Be able to adapt to change
Person Specification
Essential amd Desirable
Essential
- 2 years' experience of working in a healthcare setting
- Excellent knowledge of the rules relating to the Department of Health Document entitled - "The Effective Commissioner-Who Pays" and also the current guidelines on management of overseas visitors.
- Excellent verbal and written communication skills
- Able to deal with contentious and difficult situations calmly and sympathetically
Desirable
- Experience of working in a supervisory role
- Experience of working in a financial environment raising and managing invoicing.
- Knowledge of PAS system, EPR, Oracle SBS, Apex and Radiology Systems
- An excellent working knowledge of the NHS Complaints Procedure
Application and Interview
Essential
- Ability to prioritise workload effectively
Desirable
- Be able to adapt to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St Georges Hospital
2nd Floor Grosvenor Wing
St Georges Hospital, Blackshaw road, Tooting
SW17 0QT
Employer's website
https://www.stgeorges.nhs.uk/ (Opens in a new tab)
