Job summary
To deliver effective secretarial and administrative assistance to the Consultant, Medical team, and Amputee Rehabilitation service within the Rehabilitation services. This includes communicating with referrers, patients, Consultants, other Trusts, and external personnel, offering support and aid as needed to ensure the delivery of high-quality service.
Main duties of the job
? To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations.
? To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
? To work in accordance with the Trust's Equality and Diversity policy to eliminate unlawful discrimination in relation to employment and service delivery.
? To promote at all times equal opportunities for staff and patients in accordance with the Trust's policies to ensure that no person receives less favourable treatment than another on the grounds of: age; disability; marriage and civil partnership; pregnancy and maternity; race (ethnicity); religion or belief; sex (gender); gender reassignment or sexual orientation.
? To ensure skills are up-to-date and relevant to the role, to follow relevant Trust policies and professional codes and to maintain registration where this is a requirement of the role.
? To comply with the Trust's No Smoking Policies.
? To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description
Job responsibilities
- To provide the Consultant and medical team with an efficient reception service, including answering telephone queries and redirecting calls as appropriately, dealing politely and efficiently with general enquiries from staff, patients, visitors and other departments.
- - To take steps to resolve caller's complaints or concerns, communicating effectively and politely, dealing with problems as promptly and efficiently as possible.
- - To be responsible for the smooth operation of the offsite transcription service for the teams.
- - To act independently, ensuring that daily tasks and ongoing workloads are prioritised and completed in a timely manner.
- - To maintain an up to date diary for the Consultant and medical team including making appointments where appropriate and organising meetings as necessary.
- - To take and type minutes of meetings as required.
- - To open, prioritise, sort and date stamp the incoming mail and take any appropriate action that is needed.
- - To assist in the compilation of reports, teaching materials, audits as required.
- - To process test results received regarding individual patients, ensuring that departmental procedures are followed.
- - To ensure that filing is kept up to date both in patient's case notes and departmental filing systems.
- - To undertake photocopying as required.
- - To locate, collect and book patients medical records in and out of the department as required.
- - To undertake any other duties required by the Consultant or Head of Rehabilitation Services, which are appropriate to the nature and grade of the post.
Job description
Job responsibilities
- To provide the Consultant and medical team with an efficient reception service, including answering telephone queries and redirecting calls as appropriately, dealing politely and efficiently with general enquiries from staff, patients, visitors and other departments.
- - To take steps to resolve caller's complaints or concerns, communicating effectively and politely, dealing with problems as promptly and efficiently as possible.
- - To be responsible for the smooth operation of the offsite transcription service for the teams.
- - To act independently, ensuring that daily tasks and ongoing workloads are prioritised and completed in a timely manner.
- - To maintain an up to date diary for the Consultant and medical team including making appointments where appropriate and organising meetings as necessary.
- - To take and type minutes of meetings as required.
- - To open, prioritise, sort and date stamp the incoming mail and take any appropriate action that is needed.
- - To assist in the compilation of reports, teaching materials, audits as required.
- - To process test results received regarding individual patients, ensuring that departmental procedures are followed.
- - To ensure that filing is kept up to date both in patient's case notes and departmental filing systems.
- - To undertake photocopying as required.
- - To locate, collect and book patients medical records in and out of the department as required.
- - To undertake any other duties required by the Consultant or Head of Rehabilitation Services, which are appropriate to the nature and grade of the post.
Person Specification
Qualifications and Training
Essential
- Good general education including GCSE in Maths and English (or equivalent)
Desirable
Experience
Essential
- Experience of working in Healthcare setting
Desirable
- Medical Secretary Experience
Skills
Essential
- Good IT and Admin Skills including Microsoft Office Application
Desirable
- Experience in using Dictate and NHS Applications
Person Specification
Qualifications and Training
Essential
- Good general education including GCSE in Maths and English (or equivalent)
Desirable
Experience
Essential
- Experience of working in Healthcare setting
Desirable
- Medical Secretary Experience
Skills
Essential
- Good IT and Admin Skills including Microsoft Office Application
Desirable
- Experience in using Dictate and NHS Applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
