Job summary
The Trevor Howell Day Unit at St George's Hospital is seeking a friendly, motivated, and well-organised individual to join our team as a Chemotherapy/SACT Scheduler.
We are a busy and dynamic chemotherapy day unit providing systemic anti-cancer therapy (SACT) to oncology patients across the Trust. Our unit plays a critical role in delivering timely, safe, and compassionate cancer care, and we are proud to have recently achieved a PlatinumAccreditation for excellence in quality and service.
As a Chemotherapy/SACT Scheduler, you will work closely with the nursing, medical, pharmacy, and administrative teams to ensure that all treatment appointments are accurately booked, aligned with clinical plans, and communicated effectively. Your work will directly support the smooth running of the unit and contribute to high-quality patient care.
This is an exciting opportunity to become part of a small, supportive, and high-performing team that strives to deliver excellent care every time. If you're someone who thrives in a fast-paced healthcare environment, enjoys coordination and communication, and wants to make a real difference to people living with cancer--this could be the role for you.
Main duties of the job
The Oncology/Haematology Unit Scheduler plays a key role in supporting the coordination of systemic anti-cancer therapy (SACT) appointments for patients attending the chemotherapy day unit. Working under the supervision of Senior Sister, the postholder will assist in booking, amending, and maintaining accurate treatment schedules in line with clinical pathways and patient needs. The role involves close communication with the nursing team, pharmacy, administrative staff, and patients to ensure the smooth running of the day unit and timely delivery of care.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description
Job responsibilities
Scheduling and Administration
Book SACT appointments into the treatment schedule based on consultant plans and nursing team input, ensuring accuracy and completeness.
Update appointments following treatment changes, deferrals, or cancellations as instructed by clinical staff.
Ensure pre and post-treatment requirements such as blood tests or pre-assessment appointments, pump disconnection etc. are scheduled as per local protocols.
Team Support
Work collaboratively with nursing staff, pharmacy teams, and administration to ensure effective coordination of treatment schedules.
Support the unit in managing patient flow by maintaining an up-to-date overview of daily capacity and flagging any issues or concerns to the Senior Sister
Attend daily huddles or planning meetings to receive updates on scheduling priorities.
Patient Communication
Liaise with patients as needed to confirm or amend appointments, providing a helpful and compassionate service.
Signpost patients to appropriate clinical staff if they have treatment-related questions or concerns.
Data Entry and Records
Accurately enter appointment and treatment information into ChemoCare / iClip
Maintain confidentiality and data integrity when handling patient information in line with GDPR and Trust policies.
Service Delivery
Help ensure timely scheduling that supports the units efficiency and contributes to meeting national cancer targets
Assist with the preparation of daily schedules and patient lists for clinical teams
Take part in service improvement initiatives
Professional Conduct and Development
Complete all mandatory training and take part in relevant team meetings and development sessions.
Contribute positively to a culture of safety, teamwork, and service excellence.
Job description
Job responsibilities
Scheduling and Administration
Book SACT appointments into the treatment schedule based on consultant plans and nursing team input, ensuring accuracy and completeness.
Update appointments following treatment changes, deferrals, or cancellations as instructed by clinical staff.
Ensure pre and post-treatment requirements such as blood tests or pre-assessment appointments, pump disconnection etc. are scheduled as per local protocols.
Team Support
Work collaboratively with nursing staff, pharmacy teams, and administration to ensure effective coordination of treatment schedules.
Support the unit in managing patient flow by maintaining an up-to-date overview of daily capacity and flagging any issues or concerns to the Senior Sister
Attend daily huddles or planning meetings to receive updates on scheduling priorities.
Patient Communication
Liaise with patients as needed to confirm or amend appointments, providing a helpful and compassionate service.
Signpost patients to appropriate clinical staff if they have treatment-related questions or concerns.
Data Entry and Records
Accurately enter appointment and treatment information into ChemoCare / iClip
Maintain confidentiality and data integrity when handling patient information in line with GDPR and Trust policies.
Service Delivery
Help ensure timely scheduling that supports the units efficiency and contributes to meeting national cancer targets
Assist with the preparation of daily schedules and patient lists for clinical teams
Take part in service improvement initiatives
Professional Conduct and Development
Complete all mandatory training and take part in relevant team meetings and development sessions.
Contribute positively to a culture of safety, teamwork, and service excellence.
Person Specification
Experience
Essential
- Previous experience in an administrative or scheduling role
- Admin experience in NHS setting >2 years
Desirable
- Experience in a healthcare setting, ideally oncology or outpatient services
Qualifications
Essential
- GCSEs including English and Maths
Desirable
- NVQ Level 2 or 3 in Business Administration or Customer Service
Skills
Essential
- Strong organisational skills; attention to detail; ability to follow processes and instructions
- Familiarity with NHS scheduling or patient record systems
Desirable
- Skilled in ChemoCare and iClip scheduling System
- Proficient with relevant computer systems Excel/ Word/ Outlook/ Microsoft
Communication
Essential
- Strong customer care skills, treating customers with dignity and respect
- Clear and professional verbal and written communication skills
Desirable
- Experience of dealing with difficult customers and challenging situations
- Experience working with patients and handling sensitive information
Person Specification
Experience
Essential
- Previous experience in an administrative or scheduling role
- Admin experience in NHS setting >2 years
Desirable
- Experience in a healthcare setting, ideally oncology or outpatient services
Qualifications
Essential
- GCSEs including English and Maths
Desirable
- NVQ Level 2 or 3 in Business Administration or Customer Service
Skills
Essential
- Strong organisational skills; attention to detail; ability to follow processes and instructions
- Familiarity with NHS scheduling or patient record systems
Desirable
- Skilled in ChemoCare and iClip scheduling System
- Proficient with relevant computer systems Excel/ Word/ Outlook/ Microsoft
Communication
Essential
- Strong customer care skills, treating customers with dignity and respect
- Clear and professional verbal and written communication skills
Desirable
- Experience of dealing with difficult customers and challenging situations
- Experience working with patients and handling sensitive information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
