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St George's University Hospitals NHS Foundation Trust

Endoscopy Booking Coordinator

The closing date is 29 July 2025

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Job summary

An exciting opportunity has arisen for an enthusiastic & self-motivated individual to work in our busy and thriving Endoscopy unit with St Georges University Hospital.

The Endoscopy unit provides facilities for both inpatient and outpatientinvestigations. The unit offers a wide range of diagnostic and therapeutic procedures across 6 specialist rooms. The unit is staffed by a team of experienced endoscopy nurses, gastroenterologists, gastrointestinal surgeons and respiratory physicians, endoscopy booking coordinators, theendoscopy team leader and is led by the Director of Endoscopy.

Main duties of the job

The post holder will be part of the Endoscopy day case booking team and be responsible for day case bookings, answering of telephones and liaising with patients, doctors, nurses, secretaries and GPs. The post holder will work as part of a team to provide the admin support for the Endoscopy training courses. The post holder will support the Endoscopy Admin Team across all three Trust sites. The successful applicant must be computer literate as the role requires a high level of computer awareness. You must also have excellent communication skills, be confident and work well within a team.Informal discussions and visits are actively encouraged.

About us

With nearly 9,000 dedicated staff caring for patients around the clock, St George's Hospital is the largest healthcare provider in southwest London.

The main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

As well as acute hospital services, St Georges Hospital provides a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.

St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across south west London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases.

Details

Date posted

16 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,094 to £36,195 a year Per Annum Including Inner london HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

200-NN-7188308-CA-A

Job locations

St George’s University Hospitals NHS Foundation Trust

Blackshaw Road

London

SW17 0QT


Job description

Job responsibilities

Please see attached the job description for more details on the main responsibilities for this role.

Job description

Job responsibilities

Please see attached the job description for more details on the main responsibilities for this role.

Person Specification

Knowledge

Essential

  • Knowledge of RTT pathways and diagnostic pathways
  • Excellent knowledge of Excel, Microsoft Word and email etiquette
  • Good knowledge of patient booking systems and of all relevant NHS waiting time targets, including 18 week and cancer PTL management
  • Knowledge of requirement of confidentiality and the Data Protection Act
  • Understanding of uploading correct current patient details

Desirable

  • Knowledge of customer service- phone calls with patients
  • Understanding of demand and capacity planning
  • Waiting list management
  • Understanding the importance of booking patients correctly
  • Experience with Luna - validation of PTL
  • Understanding of answering phones on time

Skills

Essential

  • Ability to work unsupervised
  • Computer / word processing skills including ability to use Excel, Access and PowerPoint
  • Excellent communication and interpersonal skills
  • Ability to independently take responsibility for resolving problems e.g. capacity problems and ensuring positive outcomes
  • Analytical skills including experience of data collection and producing reports

Experience

Essential

  • Relevant administration experience in a hospital or similar environment
  • Experience in establishing / maintaining robust systems
  • Experience of public liaison
  • Positive attitude to working and learning

Desirable

  • Experience of working in a multi-cultural environment
  • Understanding of wait list management and day case bookings
  • Understanding email etiquette
  • Team work and following Trust values

Qualifications

Essential

  • Good general education including GSCE in Maths or English (or equivalent)
  • Customer Care course (or equivalent experience)
Person Specification

Knowledge

Essential

  • Knowledge of RTT pathways and diagnostic pathways
  • Excellent knowledge of Excel, Microsoft Word and email etiquette
  • Good knowledge of patient booking systems and of all relevant NHS waiting time targets, including 18 week and cancer PTL management
  • Knowledge of requirement of confidentiality and the Data Protection Act
  • Understanding of uploading correct current patient details

Desirable

  • Knowledge of customer service- phone calls with patients
  • Understanding of demand and capacity planning
  • Waiting list management
  • Understanding the importance of booking patients correctly
  • Experience with Luna - validation of PTL
  • Understanding of answering phones on time

Skills

Essential

  • Ability to work unsupervised
  • Computer / word processing skills including ability to use Excel, Access and PowerPoint
  • Excellent communication and interpersonal skills
  • Ability to independently take responsibility for resolving problems e.g. capacity problems and ensuring positive outcomes
  • Analytical skills including experience of data collection and producing reports

Experience

Essential

  • Relevant administration experience in a hospital or similar environment
  • Experience in establishing / maintaining robust systems
  • Experience of public liaison
  • Positive attitude to working and learning

Desirable

  • Experience of working in a multi-cultural environment
  • Understanding of wait list management and day case bookings
  • Understanding email etiquette
  • Team work and following Trust values

Qualifications

Essential

  • Good general education including GSCE in Maths or English (or equivalent)
  • Customer Care course (or equivalent experience)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George’s University Hospitals NHS Foundation Trust

Blackshaw Road

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George’s University Hospitals NHS Foundation Trust

Blackshaw Road

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Michaela Petrik

michaela.petrik@stgeorges.nhs.uk

02087251501

Details

Date posted

16 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,094 to £36,195 a year Per Annum Including Inner london HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

200-NN-7188308-CA-A

Job locations

St George’s University Hospitals NHS Foundation Trust

Blackshaw Road

London

SW17 0QT


Supporting documents

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