Job summary
The role involves the initial contact with amputees and their relatives/carers who attend the regional prosthetic rehabilitation department at Queen Mary's Hospital, and to book and manage all the appointments for the Vitali clinic which is the outpatient clinic for this regional prosthetic service
Main duties of the job
The main responsibilities with include:
Greeting patients and coordinating the smooth running of the Vitali clinic
- Answering telephones and managing patient queries
Arranging appointments, preparing electronic medical records for clinics,
- Arranging and managing transport requests and booking interpreters for patients
Working in a small team with flexibility and able to manage change and challenges
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description
Job responsibilities
Please see attached the full Job description and person specification for the full details of the post
Job description
Job responsibilities
Please see attached the full Job description and person specification for the full details of the post
Person Specification
Qualifications
Essential
- Good standard of general education (e.g. GCSE Maths and English)
Experience
Essential
- Working with the public in a face to face capacity
- Experience of dealing with the public by phone
- Experience of working with a team
Desirable
- Previous experience working within hospital setting
- Knowledge of iclp system
- Experience of working with a multi-disciplinary team.
Skills
Essential
- Good organisational skills
- To be able to prioritise
- Good communication skills and telephone manner - negotiation, persuasion, liaison skills
Desirable
Knowledge
Essential
- Basic IT programmes
- Some level of awareness and understanding of diversity legislation and impact on workplace and service delivery
- Understanding of confidentiality issues
Desirable
- Good knowledge of NHS Policies and Procedures
Other
Essential
- Patience and empathy
- Flexibility
Person Specification
Qualifications
Essential
- Good standard of general education (e.g. GCSE Maths and English)
Experience
Essential
- Working with the public in a face to face capacity
- Experience of dealing with the public by phone
- Experience of working with a team
Desirable
- Previous experience working within hospital setting
- Knowledge of iclp system
- Experience of working with a multi-disciplinary team.
Skills
Essential
- Good organisational skills
- To be able to prioritise
- Good communication skills and telephone manner - negotiation, persuasion, liaison skills
Desirable
Knowledge
Essential
- Basic IT programmes
- Some level of awareness and understanding of diversity legislation and impact on workplace and service delivery
- Understanding of confidentiality issues
Desirable
- Good knowledge of NHS Policies and Procedures
Other
Essential
- Patience and empathy
- Flexibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
Douglas Bader rehab centre, Queen Mary's Hospital
Queen Mary's Hospital, Roehampton Lane, London SW15 5PN
London
SW15 5PN
Employer's website
https://www.stgeorges.nhs.uk/ (Opens in a new tab)
