Job summary
To provide day to day operational management support to the Service Manager with the aim of ensuring that from a non-clinical perspective the speciality is running effectively and efficiently. The post holder will be part of a wider management team within the Specialist Medicine directorate.
The post holder will be based across St George's Hospital and Queen Mary's Hospital. The post holder will be mainly based at St George's and will attend Queen Mary's once a week.
Main duties of the job
The post holder will be expected to manage the team of administrative staff, ensuring equitable workload distribution and excellent standards of secretarial support across the teams. The Service Manager and Assistant General Manager will support the post holder in the management of more complex HR issues. The post holder will also lead on management of the patient tracking lists (PTLs) in line with national 18 week RTT guidelines, managing all clinic cancellations and request for additional clinics from outpatients. Finally, the post holder will be first point of call for all operational issues within the care groups, so good problem solving skills are very important.
The post holder will work closely with outpatients, the central booking service, the nursing team, the Dermatology and Lymphoedema secretarial body and nursing team, the 18 weeks team, and of course the consultant and registrar bodies within Specialist Medicine. It is vital therefore that the post holder is confident, organised and diligent to foster strong relationships with all of the above teams and more.
We are looking for someone with previous experience of leading a team of staff. This person should also have a good standard of education and experience in outpatients or an operational service within the trust. You should be IT literate with experience of using hospital patient administration systems and must also have experience in capacity and demand challenges and waiting list management.
About us
With nearly9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.Their main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person Specification
Qualifications and Training
Essential
- Educated to an A level or higher standard.
- Must have GCSE level C or above in Maths and English or equivalent qualification
- Computer literate in Microsoft Office
- Evidence of on-going professional development/attending courses
Desirable
- Formal, academic management qualifications
- Any further study that the candidate can demonstrate would be usefully applied in a management role
Experience
Essential
- 2 or more years' experience in a senior administrative or junior management role within an NHS setting
- Previous experience in a patient/customer facing role
- Excellent customer care
- Dealing with people of a variety of professional backgrounds and abilities
Desirable
- Previous experience in an operational or project management role. Previous staff management and financial management
- Experience of recruitment of staff
- Evidence of innovation and achievement in management practice
Skills
Essential
- Ability to work autonomously and use own initiative
- Proficient user of Microsoft Office
- Able to interpret information in order to act upon and disseminate to others
- Able to manage and develop a variety of otracking lists to monitor patients and their treatment pathways
- Be able to talk and interact with patients and staff in an appropriate and professional manner
- Ability to prioritise work programs in the face of competing demands
- Ability to manage and deliver to deadlines and within resources
Desirable
- Have an understanding of the NHS complaints procedures
- Ability to use a range of NHS computer and information systems
- Understanding of Cancer Pathways
- Understanding capacity and demand
- Understanding of management of NHS Patient Tracking Lists and Targets
Knowledge
Essential
- A basic understanding of the key concepts of clinical governance
- Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order
- Understanding of junior doctor rota working and implications of changes
- A good understanding of the changing NHS environment
Desirable
- Knowledge of Spec Med departments and diseases
- Knowledge of the culture, processes and systems used by St George's Hospital
Other
Essential
- Basic influencing skills with the ability to enthuse
- Political astuteness in understanding and working with complex policy and diverse interest groups
- Common sense in knowing when to brief line senior managers and escalate issues
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
Person Specification
Qualifications and Training
Essential
- Educated to an A level or higher standard.
- Must have GCSE level C or above in Maths and English or equivalent qualification
- Computer literate in Microsoft Office
- Evidence of on-going professional development/attending courses
Desirable
- Formal, academic management qualifications
- Any further study that the candidate can demonstrate would be usefully applied in a management role
Experience
Essential
- 2 or more years' experience in a senior administrative or junior management role within an NHS setting
- Previous experience in a patient/customer facing role
- Excellent customer care
- Dealing with people of a variety of professional backgrounds and abilities
Desirable
- Previous experience in an operational or project management role. Previous staff management and financial management
- Experience of recruitment of staff
- Evidence of innovation and achievement in management practice
Skills
Essential
- Ability to work autonomously and use own initiative
- Proficient user of Microsoft Office
- Able to interpret information in order to act upon and disseminate to others
- Able to manage and develop a variety of otracking lists to monitor patients and their treatment pathways
- Be able to talk and interact with patients and staff in an appropriate and professional manner
- Ability to prioritise work programs in the face of competing demands
- Ability to manage and deliver to deadlines and within resources
Desirable
- Have an understanding of the NHS complaints procedures
- Ability to use a range of NHS computer and information systems
- Understanding of Cancer Pathways
- Understanding capacity and demand
- Understanding of management of NHS Patient Tracking Lists and Targets
Knowledge
Essential
- A basic understanding of the key concepts of clinical governance
- Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order
- Understanding of junior doctor rota working and implications of changes
- A good understanding of the changing NHS environment
Desirable
- Knowledge of Spec Med departments and diseases
- Knowledge of the culture, processes and systems used by St George's Hospital
Other
Essential
- Basic influencing skills with the ability to enthuse
- Political astuteness in understanding and working with complex policy and diverse interest groups
- Common sense in knowing when to brief line senior managers and escalate issues
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
