Job summary
Previous applicant need not to apply
Due to a high-volume increase in patient numbers, we are inviting a self-motivated, organised individual who have excellent customer service skills and are passionate about patient care, to apply for this position.
The role is demanding so you must be confident, assertive and have the ability to multi-task and remain calm under pressure. You will have good listening and communication skills and be able to deal with people both internally and externally in a sensitive and professional manner. The ability to maintain confidentiality and adhere to Trust policies is paramount.
Main duties of the job
You will receive a comprehensive induction and training programme, designed to give you the best start to your NHS career with St George's, with further learning and development opportunities as appropriate to the role and the specialty.
About us
We have a great opportunity for an experienced contact centre agent to join our team in the Central Bookings Service supporting St George's Hospital, currently based in a business centre in Tooting. Our team strives to provide service excellence to all service users whilst delivering a hugely important service to the community. We are looking for people that want to play a significant role within a high performing team and enjoy delivering a great service every day.
Job description
Job responsibilities
Please refer to attached job description and person specification for full job main duties that are required.
Please note that this vacancy may close before the current listed closing date if enough suitable applications are received.
Job description
Job responsibilities
Please refer to attached job description and person specification for full job main duties that are required.
Please note that this vacancy may close before the current listed closing date if enough suitable applications are received.
Person Specification
Skills and Knowledge
Essential
- Familiar with Basic Microsoft software: Outlook, word, and PowerPoint.
- General strong I.T skills
- Well developed customer/patient Service Skills
- Knowledge of NHS agenda for Outpatients (e.g., Choose & Book, National Care Records Service, 18-week target)
- Good understanding of Referral to treatment pathways and time scales.
Desirable
- Familiar with more advanced Microsoft software: Excel and Access.
- Experience with ERS software, or similar bookings software.
Personal Attributes and Leadership
Essential
- Has worked in a team of people from a wide variety of backgrounds and understands the principles of equality and diversity
- Has potential leadership skills, strong interpersonal skills and can motivate others
- Can work alone and part as a team
- Able to cope with strict deadlines/fast paced enviroment
Experience
Essential
- Relevant Healthcare experience in an administrative support role patient or customer focused.
Desirable
- Working in a reception/phone call handling environment.
- Relevant NHS experience - in an administrative support role.
- Experience of a hospital admin or outpatient setting.
Education
Essential
- 5 GCSEs, must include Maths, English and IT
Desirable
- Evidence of further study (e.g., in house courses/external courses, such as Admin, I.T or Customer Service).
- Educated to A levels, college diploma, or higher education qualification.
- Willing to undertake any further study and learning to enhance ability to carry out job role more efficiently
Person Specification
Skills and Knowledge
Essential
- Familiar with Basic Microsoft software: Outlook, word, and PowerPoint.
- General strong I.T skills
- Well developed customer/patient Service Skills
- Knowledge of NHS agenda for Outpatients (e.g., Choose & Book, National Care Records Service, 18-week target)
- Good understanding of Referral to treatment pathways and time scales.
Desirable
- Familiar with more advanced Microsoft software: Excel and Access.
- Experience with ERS software, or similar bookings software.
Personal Attributes and Leadership
Essential
- Has worked in a team of people from a wide variety of backgrounds and understands the principles of equality and diversity
- Has potential leadership skills, strong interpersonal skills and can motivate others
- Can work alone and part as a team
- Able to cope with strict deadlines/fast paced enviroment
Experience
Essential
- Relevant Healthcare experience in an administrative support role patient or customer focused.
Desirable
- Working in a reception/phone call handling environment.
- Relevant NHS experience - in an administrative support role.
- Experience of a hospital admin or outpatient setting.
Education
Essential
- 5 GCSEs, must include Maths, English and IT
Desirable
- Evidence of further study (e.g., in house courses/external courses, such as Admin, I.T or Customer Service).
- Educated to A levels, college diploma, or higher education qualification.
- Willing to undertake any further study and learning to enhance ability to carry out job role more efficiently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
