Job summary
We are looking to recruit a band 8A, IDT Applications Service Manager at an exciting time within St. George's.
The role would be part of the IDT Applications Team, managing the operational delivery of the Application Service, SLA management, supplier relationship management, contract management and delivery to ensure an efficient and customer-focussed service.
Main duties of the job
We are looking for previous experience of working in a high demanding environment with excellent communication skills and to be able to work well as part of a team.
Previous experience of Acute Sector NHS Applications and Operational Service Management would be an advantage.
Please ensure you read the job description and person specification before applying.
About us
St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.
We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.
Job description
Job responsibilities
**Please see the attached supporting document which contains more information about the role*
We are looking for previous experience of working in a high demanding environment with excellent communication skills and to be able to work well as part of a team.
Please ensure you read the job description and person specification before applying.
Job description
Job responsibilities
**Please see the attached supporting document which contains more information about the role*
We are looking for previous experience of working in a high demanding environment with excellent communication skills and to be able to work well as part of a team.
Please ensure you read the job description and person specification before applying.
Person Specification
Education/Qualifications
Essential
- oMaster's Degree level education or equivalent experience in a numerate subject plus at least five years post degree experience in IT Service Management, ideally for Applications
- oManagement Qualification/ Training
- oFurther Professional management certification (e.g. Citrix Professional, VMWare)oITIL Service Management Foundation Level Certification
Desirable
- PRINCE 2 Management Qualification
Experience
Essential
- o5+ Years IT Applications Management experience
- oExtensive experience of working with clinicians/stakeholders, senior managers, and other staff to improve service management
- oExperience in communicating complex issues to a wide audience.
Desirable
- oNHS Acute Sector experience with an understanding of IT policies and strategies
- oKnowledge of project management techniques
Skills/Knowledge
Essential
- o5+ Years IT Applications Management experience
- oExperience of Contract management, SLA management, supplier relationship management
- oExtensive experience of working with clinicians/stakeholders, senior managers, and other staff to improve service managementand change control procedures
- oExperience in communicating complex issues to a wide audience.
- oExperience in building and maintaining working relationships to a senior level.
Desirable
- oHigh degree of commercial awareness with IT Applications procurement experience, ideally in the NHS
- oCustomer -focused approach to delivering contract management services to internal customers
Person Specification
Education/Qualifications
Essential
- oMaster's Degree level education or equivalent experience in a numerate subject plus at least five years post degree experience in IT Service Management, ideally for Applications
- oManagement Qualification/ Training
- oFurther Professional management certification (e.g. Citrix Professional, VMWare)oITIL Service Management Foundation Level Certification
Desirable
- PRINCE 2 Management Qualification
Experience
Essential
- o5+ Years IT Applications Management experience
- oExtensive experience of working with clinicians/stakeholders, senior managers, and other staff to improve service management
- oExperience in communicating complex issues to a wide audience.
Desirable
- oNHS Acute Sector experience with an understanding of IT policies and strategies
- oKnowledge of project management techniques
Skills/Knowledge
Essential
- o5+ Years IT Applications Management experience
- oExperience of Contract management, SLA management, supplier relationship management
- oExtensive experience of working with clinicians/stakeholders, senior managers, and other staff to improve service managementand change control procedures
- oExperience in communicating complex issues to a wide audience.
- oExperience in building and maintaining working relationships to a senior level.
Desirable
- oHigh degree of commercial awareness with IT Applications procurement experience, ideally in the NHS
- oCustomer -focused approach to delivering contract management services to internal customers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
