Job summary
We are looking for a full time Admin and Clerical Assistant in Maxillofacial & Dental department at St George's Hospital.
This is a general administration support role, entailing jobs such as reception duties and back of house administration duties for the Maxillofacial & Dental department.
A fantastic opportunity has arisen for a highly motivated individual to join the maxillofacial and Dental department as an Outpatient Clinic Assistant.
The Clinic Assistant post has a predominantly internal focus. The key duties are as follows:
- To support the Clinic Manager with operational and administrative issues.
- Receptioning of outpatient Clinics.
- To field enquiries in person, via phone and via email, for patients, visitors and staff in relation to the St Georges Outpatient service.
- To uphold the Trust values of: Kind, Excellent, Respectful and Responsible at all times, in return, you will receive a comprehensive induction and training programme, designed to give you the best start to your NHS career with St Georges, with further learning and development opportunities as appropriate to the role and the specialty.
Main duties of the job
***Please refer to attached job description and person specification for full job main duties:***
- To assist with any other duties appropriate to the grade as directed by the Clinic Manager, Assistant Service Manager and other relevant Senior Team Leaders.
- To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations.
- To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
- To work in accordance with the Trust's Equality and Diversity policy to eliminate unlawful discrimination in relation to employment and service delivery.
About us
With nearly9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.Their main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.
Job description
Job responsibilities
We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflect these.
Main Duties/Key Results Areas:
- To be familiar with and competent in the use of the patient information system (i-Clip).
- To make new patient appointments and ensure that all data entered onto the PowerChart and other systems is accurate and complete.
- To ensure that case notes and any other correspondence are filed on a daily basis and ensure that the case notes are intact.
- To ensure that all patients and visitors to the department are greeted courteously.
- To reception outpatient clinics effectively, helping to achieve the smooth running of the clinics and department in liaison with the medical and nursing staff, providing an efficient and welcoming reception service.
- To ensure national and Trust performance targets are met regarding outpatient services.
- In line with the Patients Charter and in conjunction with other clinic staff, keep patients constantly informed of any delays in the progress of the clinic and waiting time.
- To attend in-service training as directed.
- To cover colleagues as required.
- To attend and participate fully in multidisciplinary unit meetings.
- To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations.
- To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
- To work in accordance with the Trusts Equal Opportunities policy to eliminate unlawful discrimination in relation to employment and service delivery.
- To ensure skills are up-to-date and relevant to the role, to follow relevant Trust policies and professional codes and to maintain registration where this is a requirement of the role.
This job description is not an exhaustive document but is a reflection of the current position. Details and emphasis may change in line with service needs after consultation with the post holder.
Job description
Job responsibilities
We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflect these.
Main Duties/Key Results Areas:
- To be familiar with and competent in the use of the patient information system (i-Clip).
- To make new patient appointments and ensure that all data entered onto the PowerChart and other systems is accurate and complete.
- To ensure that case notes and any other correspondence are filed on a daily basis and ensure that the case notes are intact.
- To ensure that all patients and visitors to the department are greeted courteously.
- To reception outpatient clinics effectively, helping to achieve the smooth running of the clinics and department in liaison with the medical and nursing staff, providing an efficient and welcoming reception service.
- To ensure national and Trust performance targets are met regarding outpatient services.
- In line with the Patients Charter and in conjunction with other clinic staff, keep patients constantly informed of any delays in the progress of the clinic and waiting time.
- To attend in-service training as directed.
- To cover colleagues as required.
- To attend and participate fully in multidisciplinary unit meetings.
- To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations.
- To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
- To work in accordance with the Trusts Equal Opportunities policy to eliminate unlawful discrimination in relation to employment and service delivery.
- To ensure skills are up-to-date and relevant to the role, to follow relevant Trust policies and professional codes and to maintain registration where this is a requirement of the role.
This job description is not an exhaustive document but is a reflection of the current position. Details and emphasis may change in line with service needs after consultation with the post holder.
Person Specification
Experience
Essential
- Office experience
- Experience of working in a customer service role.
- Experience of working in a public setting.
Desirable
- NHS/Hospital Setting / Customer Service experience
Knowledge
Essential
- NHS Computer System experience (RIS, PACS, iCLIP, PAS, IEP)
Desirable
- NHS Computer System experience (RIS, PACS, iCLIP, PAS, IEP)
- Basic knowledge of NHS RTT Pathways.
Skills
Essential
- Ability to work under pressure and deal with pressure distressful situations. Ability to prioritise workload and good communication skills.
- Demonstrate excellent customer service.
- Has a positive attitude towards teamwork.
Desirable
- ICLIP experience.
- Experience in using Powerchart and other electronic systems.
Other
Essential
- Professional appearance.
- Punctual and proven time management skills.
Desirable
- Basic understanding of the NHS RTT Pathways.
Person Specification
Experience
Essential
- Office experience
- Experience of working in a customer service role.
- Experience of working in a public setting.
Desirable
- NHS/Hospital Setting / Customer Service experience
Knowledge
Essential
- NHS Computer System experience (RIS, PACS, iCLIP, PAS, IEP)
Desirable
- NHS Computer System experience (RIS, PACS, iCLIP, PAS, IEP)
- Basic knowledge of NHS RTT Pathways.
Skills
Essential
- Ability to work under pressure and deal with pressure distressful situations. Ability to prioritise workload and good communication skills.
- Demonstrate excellent customer service.
- Has a positive attitude towards teamwork.
Desirable
- ICLIP experience.
- Experience in using Powerchart and other electronic systems.
Other
Essential
- Professional appearance.
- Punctual and proven time management skills.
Desirable
- Basic understanding of the NHS RTT Pathways.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
Maxillofacial & Dental Department - St George's University Hospitals NHS Foundation Trust
Blackshaw Road
London
SW17 0QT
Employer's website
https://www.stgeorges.nhs.uk/ (Opens in a new tab)
