Job summary
We are offering an exciting opportunity for a Patient Pathway Coordinator to join the Gastroenterology & Hepatology department to support the Gastrointestinal (GI) investigations team. This is a fantastic opportunity for candidates looking to develop their skills and experience in administration and pathway management. We are looking for a highly motivated and organised candidate who can prioritise a busy workload in a demanding environment and perform well under pressure.
Main duties of the job
The post holder will help to manage the Patient Tracking List, schedule day case and outpatient appointments, process patient letters and provide a high standard of administrative support to ensure patients receive treatment as soon as possible and ensure national targets are met.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description
Job responsibilities
******** Please see the full job description for full roles and responsibilities of the job ********
Job description
Job responsibilities
******** Please see the full job description for full roles and responsibilities of the job ********
Person Specification
Qualifications
Essential
- Must have GCSE level C or above in Maths and English or equivalent qualification
- Evidence of continuing professional development
- Computer literate in Microsoft Office
Desirable
- Willingness to undertake learning & development courses
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Customer services qualification/training
Knowledge and Experience
Essential
- Awareness of patient care within the wider context of the Trust
- Experience of multi-professional working
- Experience in the use of data management
- Understanding of person-centred care
- Understanding of the health & social care environment
- Excellent customer care
Desirable
- Knowledge of the cancer, urgent and routine patient pathways
- Able to manage and develop a variety of tracking lists to monitor patients and their treatment pathways
- Knowledge of medical terminology
Skills and Abilities
Essential
- Able to work using own initiative
- Evidence of good communication skills face to face, in writing and on the telephone
- Develops constructive relationships and networks within the organisation and outside
- Ability to deal with difficult service users and challenging situations
- Organisational and time management skills to meet deadlines
Person Specification
Qualifications
Essential
- Must have GCSE level C or above in Maths and English or equivalent qualification
- Evidence of continuing professional development
- Computer literate in Microsoft Office
Desirable
- Willingness to undertake learning & development courses
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Customer services qualification/training
Knowledge and Experience
Essential
- Awareness of patient care within the wider context of the Trust
- Experience of multi-professional working
- Experience in the use of data management
- Understanding of person-centred care
- Understanding of the health & social care environment
- Excellent customer care
Desirable
- Knowledge of the cancer, urgent and routine patient pathways
- Able to manage and develop a variety of tracking lists to monitor patients and their treatment pathways
- Knowledge of medical terminology
Skills and Abilities
Essential
- Able to work using own initiative
- Evidence of good communication skills face to face, in writing and on the telephone
- Develops constructive relationships and networks within the organisation and outside
- Ability to deal with difficult service users and challenging situations
- Organisational and time management skills to meet deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
