Invoicing and Dispensary Support Officer – Clinical Trials Pharmacy

Job summary

A new opportunity has arisen within the Clinical Trials Pharmacy Team for an experienced, high calibre Invoicing and Dispensary Support Officer looking to further advance their career and develop his/her clinical skills within Clinical Trials services at St George's University Hospitals NHS Foundation Trust. The post holder will need to be flexible and organised, be able to align their values with those of the organisation, work well within a team and have a 'can do' positive attitude.

The Pharmacy Service at St George's is highly regarded across the Trust, with over 270 staff members working closely with multidisciplinary teams. The department is friendly, forward thinking and constantly expanding with opportunities for personal and service development including further postgraduate education.

We are looking for a highly motivated and enthusiastic Invoicing and Dispensary Support Officer to lead on establishing and maintaining an efficient invoicing system within Clinical Trials in Pharmacy whilst being able to support dispensary duties. The post holder will also work with and support senior Clinical Trials Pharmacy staff to ensure continued provision and development of high quality, comprehensive clinical trials services to patients. We will provide the successful candidate with a comprehensive induction covering all aspects of Trust work, support from senior pharmacy staff and an environment to develop further.

Main duties of the job

Take the lead on establishing and maintaining an effective invoicing system in Clinical Trials Pharmacy (CTP).

Be the primary contact and handler for all invoicing queries received through the Finance Department or emailed directly by the sponsors or representative CROs.

Ensure that all invoicing queries are resolved in the timely fashion and put in place corrective and preventative measures to prevent similar queries from arising again.

Develop and maintain an accurate record of all invoices, requisition forms and invoicing queries.

Write standard operating procedures (SOPs) which cover all aspects of the invoicing procedures and reflect the current invoicing practices for Clinical Trials in CTP and train other staff on those SOPs.

Support the Lead Pharmacy Technician on all aspects of the Clinical Trials service including operational, financial, manufacturing and professional.

Ensure the quality and safety of research activities and to ensure research is conducted according to Health and Safety regulations and COSHH including handling of cytotoxic agents, antiretroviral (HIV) drugs, biohazardous wastes (e.g. genetically modified microorganisms) and clinical waste for destruction.

The successful applicant will enjoy working in a busy challenging environment, be able to manage multiple priorities and deliver against tight deadlines.

About us

The GESH hospital group is a leading healthcare provider in South-West London, comprised of St George's University Hospitals and Epsom and St Helier University Hospitals. Our vision is to provide outstanding care, together, by collaborating and working in partnership to meet the needs of our patients, and making sure our services are affordable and fit for the future. As GESH partners the pharmacy departments at St Georges University Hospital and Epsom & St Helier University Hospitals are working together in a number of areas including workforce, key functions such as medication safety, education and training and digital workstreams.

St George's University Hospitals NHS Foundation Trust itself is a major acute hospital that offers specialist care for complex injuries and illnesses, including trauma, neurology, neurosurgery, cardiac care, lipid disorders, renal transplantation, cancer care and stroke. We are the regional specialist care provider for South-West London, Surrey and beyond. Acute and tertiary health services are delivered from over 1,000 beds across two sites, by around 8,000 staff. The helipad was opened in spring 2014 and the work of the Emergency Department has been captured on Channel 4's '24 Hours in A&E' programme