Job summary
An exciting opportunity for a motivated and focused Assistant General Manager to join the St.George's Outpatient Department . The Outpatient Services are located across four sites and on a daily basis we support appointments for approximately three thousand patients. As an Assistant General Manager within Outpatients you will provide operational and strategic support to the Deputy General Manager and General Manager with a high focus on transforming outpatient services, service developments, a rapid move to digital and virtual outpatient services delivering on innovative solutions to support patient flow in outpatients, ensuring we deliver an excellent service to all our customers.
You will work closely with the Deputy General Manager, General Manager, Head of Nursing and Clinical Director supporting the delivery of new challenges within the outpatient and across the Trust. You will have involvement in financial performance and service improvement plans across the Directorate and work closely with Medical and Nursing colleagues to promote high quality patient experience throughout.
As a highly motivated manager with proven experience, you will need to display strong leadership qualities and have a proven track record of delivering high performance across the areas you have managed. We are passionate in supporting our staff to develop and have great opportunities for career progression.
Main duties of the job
***Please refer to attached job description and person specification for full job main duties:***
Responsible for implementing specific projects allocated by the General Manager as described within the Trust and Group Transformation Programme for Outpatient Services.
Key managerial and budgetary responsibilities. You will have your own budget that you will be accountable for and involved in identifying cost improvement programmes to support the Trusts ambitious 24/25 financial improvement plan.
Responsible for ensuring allocated services are reviewed and changes implemented effectively in order to meet its obligations to the Trust and the patients it treats.
Ensure optimum liaison and working arrangements with sponsors, stakeholders (which will include patient/client/carer representation) and external agencies where required.
Improving patient experience, quality and productivity is an explicit priority and needs to underpin all elements of initiatives undertaken.
Provide leadership and management support to staff within their areas of management as allocated by the General Manager.
Fulfil a crucial role in fostering excellent communication and working relationships with the clinical specialties and their teams.
You will be expected to cross cover the other Assistant General Manager and the Deputy General Manager during periods of leave in order to support the Directorate.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description
Job responsibilities
Please refer to attached job description and person specification for full job main duties. Full details can be found in the attached documents.
Job description
Job responsibilities
Please refer to attached job description and person specification for full job main duties. Full details can be found in the attached documents.
Person Specification
Qualifications & Training
Essential
- Educated to degree level or equivalent
- Demonstrable experience of service review and redesign / change management
- Evidence of postgraduate study and continuous professional development
- Has completed management/leadership development programme or equivalent
Desirable
- Management or leadership qualification (e.g. Diploma in Management Studies) or equivalent
Experience
Essential
- Knowledge of range of computerised software, managerial knowledge, project monitoring, acquired through degree or equivalent experience sufficient to demonstrate the necessary operational and change management experience required including staff management and financial management
- Operational experience in a health service delivery environment
- Staff management experience at a senior level
- Experience of project management, process redesign and transformation tools and techniques
Desirable
- Prior experience of working in an NHS/healthcare setting as a manager who has had successes in their processes and service delivery
- Experience of service re-design and demand management
Leadership & Staff Management
Essential
- Has managed people from a wide variety of backgrounds and understands and promotes the principles of equality and diversity
- Demonstrable record of achieving change
- Awareness of impact of leadership style and impact of being a leader in a healthcare/NHS setting
- Has experience of recruitment, performance review and disciplinary processes
Managing financial resources
Essential
- Has managed a budget of over £1m or equivalent financial experience
- Experience of working with a team to reduce expenditure
Desirable
- Experience of producing procedures and statistical information
- Experience of and awareness of delivery and management of cost improvement programmes
Knowledge
Essential
- Working knowledge of work procedures and practices within Outpatient Departments
- Awareness of NHS Patient Access Policy and waiting list management experience
Desirable
- Knowledge of the NHS IT systems and impact on an outpatient setting
Person Specification
Qualifications & Training
Essential
- Educated to degree level or equivalent
- Demonstrable experience of service review and redesign / change management
- Evidence of postgraduate study and continuous professional development
- Has completed management/leadership development programme or equivalent
Desirable
- Management or leadership qualification (e.g. Diploma in Management Studies) or equivalent
Experience
Essential
- Knowledge of range of computerised software, managerial knowledge, project monitoring, acquired through degree or equivalent experience sufficient to demonstrate the necessary operational and change management experience required including staff management and financial management
- Operational experience in a health service delivery environment
- Staff management experience at a senior level
- Experience of project management, process redesign and transformation tools and techniques
Desirable
- Prior experience of working in an NHS/healthcare setting as a manager who has had successes in their processes and service delivery
- Experience of service re-design and demand management
Leadership & Staff Management
Essential
- Has managed people from a wide variety of backgrounds and understands and promotes the principles of equality and diversity
- Demonstrable record of achieving change
- Awareness of impact of leadership style and impact of being a leader in a healthcare/NHS setting
- Has experience of recruitment, performance review and disciplinary processes
Managing financial resources
Essential
- Has managed a budget of over £1m or equivalent financial experience
- Experience of working with a team to reduce expenditure
Desirable
- Experience of producing procedures and statistical information
- Experience of and awareness of delivery and management of cost improvement programmes
Knowledge
Essential
- Working knowledge of work procedures and practices within Outpatient Departments
- Awareness of NHS Patient Access Policy and waiting list management experience
Desirable
- Knowledge of the NHS IT systems and impact on an outpatient setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
