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St George's Healthcare NHS Foundation Trust

Patient Pathway Co-ordinator

Information:

This job is now closed

Job summary

An exciting opportunity has arisen within the South West Thames Regional Genomics Centre for a Patient Pathway Coordinator to join our friendly administrative team.

You will provide professional administrative support to the Rare Diseases Team being the point of contact for our patients, internal and external partners including GPs, consultants and related specialist services, based locally and those within our region.

You will need to have experience in the proactive management of patient pathways from referral to discharge, ensuring that the entire process runs smoothly.

You will handle all general queries, as well as sensitive queries from our patients; send out patient letters using the Dictate system, chase results, upload correspondence, update patient records, forming good work relationships with colleagues, the Clinical Genetics Medical Team and Genetic Counsellors.

Main duties of the job

This post requires an individual with a strong administrative background in healthcare and service development. Experience working across primary and secondary care services or clinical genetics would be welcome.

The post holder will be part of a multi-disciplinary team and will be expected to assist with various administrative tasks in the department. You will work closely with various referrers, developing and providing collaborative multidisciplinary services to best support our patients.

This is an interesting and varied role and would suit someone who enjoys working in a fast=paced and sometimes challenging environment who can prioritise their workload, form good working relationships with a variety of clinical and non-clinical staff, as well as being a point of contact for patients.

You will need good organisational and time management skills and possess the ability to use your own initiative. You should calm, confident, able to communicate effectively and be able to prioritise your workload.

Candidates must have a good level of education, comprehensive knowledge of Microsoft Office and be enthusiastic, efficient, and motivated.

About us

The South West Thames Regional Genomics Centre provides an integrated Clinical Genetics service for individuals or families who have or are at risk of having a genetic disorder. We deliver this service at St George's Hospital, a leading London teaching hospital and one of the largest healthcare units in the UK, as well as in several local district hospitals across the region. We provide the highest quality genetic fetal testing service at regional specialist level for a population of approximately 4 million in the South West Thames area, Surrey and West Sussex.

Details

Date posted

08 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year pa pro-rata incl HCAS (20%)

Contract

Permanent

Working pattern

Part-time

Reference number

200-NN-6377153-A&C-Z

Job locations

St Georges University Hospitals NHS Foundation Trust, Blackshaw Road, London SW17 0QT

London

SW17 0QT


Job description

Job responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

We value our diverse workforce and consider all applicants on the grounds of their ability to do the job.

Please note that this vacancy may close before the current listed closing date if enough suitable applications are received.

Job description

Job responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

We value our diverse workforce and consider all applicants on the grounds of their ability to do the job.

Please note that this vacancy may close before the current listed closing date if enough suitable applications are received.

Person Specification

Qualifications & Training

Essential

  • Minimum of 5 G.C.S.E. grade C in English and Maths or equivalent.
  • Evidence of on-going continuous personal development (CPD) and training
  • Educated to A level or equivalent standard

Desirable

  • Degree educated

Experience

Essential

  • Min 3 years working as an administrator within a hospital or similar organisation
  • Experience of using full range of IT systems and patient data systems
  • Experience in establishing/maintaining robust admin systems
  • Experience of prioritising own workload in a highly pressurised working environment.
  • Excellent communication skills - in person, email or via telephone

Desirable

  • Experience of RTT validating.
  • Experience of working in an NHS environment.

Skills

Essential

  • Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature.
  • Computer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.)
  • Ability to plan, prioritise and delegate workload whilst having flexible approach to shift patterns

Knowledge

Essential

  • Knowledge of medical terminology
  • Knowledge and experience of office management
  • Knowledge of requirements of confidentiality and the Data Protection Act

Desirable

  • Knowledge of NHS complaints procedure
  • Knowledge of NHS priorities

Other

Essential

  • Good time management and ability to multi-task.
  • Self-motivated with the ability to adapt to shifting priorities
Person Specification

Qualifications & Training

Essential

  • Minimum of 5 G.C.S.E. grade C in English and Maths or equivalent.
  • Evidence of on-going continuous personal development (CPD) and training
  • Educated to A level or equivalent standard

Desirable

  • Degree educated

Experience

Essential

  • Min 3 years working as an administrator within a hospital or similar organisation
  • Experience of using full range of IT systems and patient data systems
  • Experience in establishing/maintaining robust admin systems
  • Experience of prioritising own workload in a highly pressurised working environment.
  • Excellent communication skills - in person, email or via telephone

Desirable

  • Experience of RTT validating.
  • Experience of working in an NHS environment.

Skills

Essential

  • Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature.
  • Computer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.)
  • Ability to plan, prioritise and delegate workload whilst having flexible approach to shift patterns

Knowledge

Essential

  • Knowledge of medical terminology
  • Knowledge and experience of office management
  • Knowledge of requirements of confidentiality and the Data Protection Act

Desirable

  • Knowledge of NHS complaints procedure
  • Knowledge of NHS priorities

Other

Essential

  • Good time management and ability to multi-task.
  • Self-motivated with the ability to adapt to shifting priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St Georges University Hospitals NHS Foundation Trust, Blackshaw Road, London SW17 0QT

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St Georges University Hospitals NHS Foundation Trust, Blackshaw Road, London SW17 0QT

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Genetics Service Manager

Kieron Monfries

kieron.monfries@stgeorges.nhs.uk

02082666977

Details

Date posted

08 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year pa pro-rata incl HCAS (20%)

Contract

Permanent

Working pattern

Part-time

Reference number

200-NN-6377153-A&C-Z

Job locations

St Georges University Hospitals NHS Foundation Trust, Blackshaw Road, London SW17 0QT

London

SW17 0QT


Supporting documents

Privacy notice

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