St George's Healthcare NHS Foundation Trust

Day Surgery Receptionist

Information:

This job is now closed

Job summary

An exciting opportunity has arisen within the Day Surgery Unit at St George's Hospital for a Receptionist to join our friendly & welcoming team.

We are currently recruiting for a Full time (37.5 hours)Receptionist within our Day Surgery unit at St Georges hospital. The post holder will be required to work Monday- Friday (potential/occasional Saturdays) working an variable shift patterns of 07:00 to 15:00, 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00, 11:00 to 19:00, or 12:00 to 20:00.

The post holder will be required to cross cover within our Pre-operative Assessment unit within St Georges Hospital when needed. And maybe required to cross cover within our Day surgery unit at Queen Mary's HospitalRoehampton.

Within the day surgery unit we operate on all types of patients and it is the receptionists responsibility to ensure the the patient's administrative work up is prepared prior to them going in for surgery.

We are looking for an enthusiastic individual with great communication and organisational skills to join our growing team. And we look forward to welcoming the successful candidate into our busy Day surgery unit.

Main duties of the job

The post holder will support Theatres and Anaesthetics Management to ensure the provision of an efficient, focused administration service and to organise and plan work across the range of administrative functions that underpin the delivery of the Day Surgery unit and POA Willows Unit.

About us

With nearly 9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.Their main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

Details

Date posted

27 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year per annum incl inner london HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

200-6321175-ACS-Z

Job locations

St Georges Hospital

Blackshaw Road

Tooting

SW170QT


Job description

Job responsibilities

In your new role, you will:

  • Check in patients and discharge patients in/out of the unit.
  • Prepare and process patient records for all patients.
  • Daily organisation within the reception area .
  • Arrange transportation, interpreters, and other support services for patients that require them.
  • Work with our Surgical Specialities to ensure excellent patient experience and efficient care pathways.
  • Make daily reminder calls to assist patients with their queries and effectively manage their expectations.
  • Assist a wide variety of clinical staff with administrative tasks.

(Review JD attached for more of the roles requirements)

Job description

Job responsibilities

In your new role, you will:

  • Check in patients and discharge patients in/out of the unit.
  • Prepare and process patient records for all patients.
  • Daily organisation within the reception area .
  • Arrange transportation, interpreters, and other support services for patients that require them.
  • Work with our Surgical Specialities to ensure excellent patient experience and efficient care pathways.
  • Make daily reminder calls to assist patients with their queries and effectively manage their expectations.
  • Assist a wide variety of clinical staff with administrative tasks.

(Review JD attached for more of the roles requirements)

Person Specification

Qualifications

Essential

  • A Levels or equivalent
  • Computer literate in: Microsoft Word, Excel, Outlook

Desirable

  • Experience of Cerner/IClip/Surginet

Experience

Essential

  • Experience of working in a customer service role or ward/clinic area - front house on Reception.

Desirable

  • Experience in a health care setting

Skills

Essential

  • Well organised with a logical approach to problem solving
  • Good written and verbal communication skills
  • Good IT skills
Person Specification

Qualifications

Essential

  • A Levels or equivalent
  • Computer literate in: Microsoft Word, Excel, Outlook

Desirable

  • Experience of Cerner/IClip/Surginet

Experience

Essential

  • Experience of working in a customer service role or ward/clinic area - front house on Reception.

Desirable

  • Experience in a health care setting

Skills

Essential

  • Well organised with a logical approach to problem solving
  • Good written and verbal communication skills
  • Good IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St Georges Hospital

Blackshaw Road

Tooting

SW170QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St Georges Hospital

Blackshaw Road

Tooting

SW170QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Day Surgery Unit Manager

Alistair Edmondson

alistair.edmondson@stgeorges.nhs.uk

02087254120

Details

Date posted

27 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year per annum incl inner london HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

200-6321175-ACS-Z

Job locations

St Georges Hospital

Blackshaw Road

Tooting

SW170QT


Supporting documents

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