Job summary
The post holder must be available to work 35 hours per week. This post holder must be reliable and flexible. The post holder may, infrequently, be asked to provide administrative support for other services
The successful candidate will be responsible for carrying out a wide range of secretarial and administrative functions. These include dealing with direct enquiries vis email, on the telephone from patients and GP's and any other telephone enquiries, maintaining the Consultants diaries, arranging clinic appointments, taking minutes, typing clinic letters, entering appointments on the Trusts patient record system and cancel and rebook appointments.
Main duties of the job
- To provide efficient and high quality secretarial and administrative support to the Urology Consultant body and Clinical Nurse Specialists.
- To demonstrate excellent communication skills to allow the highest level of support to consultants and supporting teams.
- To liaise closely with and be an active and supportive member of the wider team within the Urology Department.
- To be able to use the hospital booking software and electronic patient records
- To action queries received in the shared Urology NHS email inbox
- To deputise for ASM's when required
- To liaise with various internal and external colleagues to ensure smooth processes are followed for patients
- To turn around letters in a timely manner processing on Powerchart and DIT3
- To process Consultants, leave requests
- To support the management team in achieving the departments KIP's
- To support the service with booking escalation and queries from cooperate outpatients.
- Where required, to deal with private patients and overseas visitors in accordance with the working methods of the relevant consultant(s) and in line with Trust systems and policies.
- To ensure that stationery and office equipment is used efficiently, and that any needs are brought to the attention of the appropriate personnel.
- To attend secretarial team meetings, and to bring serious issues to the attention of management
About us
With nearly9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.Their main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person Specification
Qualifications and Training
Essential
- oTyping speed of 60 WPM minimum
- oGood general education including GSCE in Maths or English and A-levels (or equivalent)
Desirable
- oCustomer Care course (or equivalent experience)
- oBusiness and admin NVQ
Experience
Essential
- secretarial / administration experience of which at least 2 years should have been spent as a medical secretary
- oExperience of working within a hospital
- oExperience in establishing/maintaining robust office systems
- oAudio typing
Desirable
- Experience of working with patients with complex needs Experience of working with different professional groups
Skills
Essential
- oAbility to work unsupervised
- oComputer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.)
- oExcellent communication and interpersonal skills
- oAbility to generate own routine correspondence
- oExcellent organisational skills
- oAbility to prioritise and work to strict deadlines
- oWillingness and ability to learn new IT skills and technology
- oAbility to adapt to a changing environment
Desirable
- Ability to use Excel / Powerpoint / Access Ability to use iCLIP and the Electronic Patient Record (EPR) or equivalent
Knowledge
Essential
- oKnowledge of medical terminology
- oKnowledge and experience of office management
- oKnowledge of requirements of confidentiality and the Data Protection Act
Desirable
- oKnowledge of NHS complaints procedure
- oKnowledge of NHS priorities
Other
Essential
- oGood time management
- oSelf-motivated with the ability to adapt to shifting priorities
- oTo be able to work as part of the team
- oProfessional appearance and manner
- oAbility to show empathy to patients and colleagues
Person Specification
Qualifications and Training
Essential
- oTyping speed of 60 WPM minimum
- oGood general education including GSCE in Maths or English and A-levels (or equivalent)
Desirable
- oCustomer Care course (or equivalent experience)
- oBusiness and admin NVQ
Experience
Essential
- secretarial / administration experience of which at least 2 years should have been spent as a medical secretary
- oExperience of working within a hospital
- oExperience in establishing/maintaining robust office systems
- oAudio typing
Desirable
- Experience of working with patients with complex needs Experience of working with different professional groups
Skills
Essential
- oAbility to work unsupervised
- oComputer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.)
- oExcellent communication and interpersonal skills
- oAbility to generate own routine correspondence
- oExcellent organisational skills
- oAbility to prioritise and work to strict deadlines
- oWillingness and ability to learn new IT skills and technology
- oAbility to adapt to a changing environment
Desirable
- Ability to use Excel / Powerpoint / Access Ability to use iCLIP and the Electronic Patient Record (EPR) or equivalent
Knowledge
Essential
- oKnowledge of medical terminology
- oKnowledge and experience of office management
- oKnowledge of requirements of confidentiality and the Data Protection Act
Desirable
- oKnowledge of NHS complaints procedure
- oKnowledge of NHS priorities
Other
Essential
- oGood time management
- oSelf-motivated with the ability to adapt to shifting priorities
- oTo be able to work as part of the team
- oProfessional appearance and manner
- oAbility to show empathy to patients and colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
