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St George's Healthcare NHS Foundation Trust

Service Manager - Outpatients

Information:

This job is now closed

Job summary

An exciting opportunity has arisen in the Corporate Outpatients Services for an inspirational, driven and motivated Outpatient Service Manager to join the operational team, to support and manage the Outpatient Clinic Delivery team at St Georges Hospital.

This is a fantastic time to be joining the department as we continue the deployment of our digital strategy, develop and embed new ways of providing services and work toward using our workforce more effectively. This role allows you to play a pivotal part in this and provides an opportunity to influence one of countries highest profile NHS Trusts.

The role provides an opportunity to support the Trust and the Directorate to ensure the efficient and effective day-to-day running of vital outpatient booking services, deliver key quality and performance indicators and to champion key service improvements.

Main duties of the job

We are looking to recruit an experienced, innovative and strong leader. Possessing excellent communication and interpersonal skills, you will have with the ability to work well under pressure; meeting the challenges of working to deadlines and will be comfortable working with colleagues at all levels of the organisation. You will have excellent managerial skills and experience - someone who is positive and focused on delivering service excellence - and someone who can lead a large team to achieve service change positively and effectively to deliver departmental and Trust strategic objectives.

We are a multi-site outpatient operation and the successful candidate may be expected to work across sites if appropriate, demonstrating flexibility and providing support as and when required. (Hospital transport is available between sites).

You will need to demonstrate an understanding of the NHS and the current operational performance agenda and how performance and service delivery is managed across a large complex organisation.

***Please refer to the attached job description and job specification for more information***

About us

St George's University Hospitals NHS Foundation Trust is committed to safeguarding children and vulnerable adults and expects that all staff will share in this commitment. The Trust is clear that all staff have a responsibility to be aware of children and adult safeguarding policies and procedures and that each member of staff, clinical and non-clinical, will attend child or adult safeguarding training that is provided at an appropriate level to suit their role. The Trust has the additional expectation that all staff will be able to identify concerns and know what action to take.

Details

Date posted

22 November 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£51,488 to £57,802 a year per annum pro-rata incl HCAS (20%)

Contract

Secondment

Working pattern

Full-time

Reference number

200-5734154-KL-DK-Z

Job locations

St Georges Hospital NHS Trust

Blackshaw Road

London

SW17 0QT


Job description

Job responsibilities

*********Please refer to the attached job description and job specification for more information*********

Job description

Job responsibilities

*********Please refer to the attached job description and job specification for more information*********

Person Specification

Qualifications and Training

Essential

  • Degree level or equivalent qualification/equivalent level of experience
  • Demonstrable experience of service review

Desirable

  • Managerial qualification, acquired through degree or equivalent experience sufficient to demonstrate the necessary operational management experience required including staff and financial management

Experience

Essential

  • Significant professional knowledge of performance management and staff management gained through experience and formal training.
  • Evidence of waiting list management as appropriate to role.
  • Evidence of successful operational leadership and effective involvement in change management

Desirable

  • At least 3 years healthcare experience

Skills

Essential

  • Evidence of problem solving skills and ability to respond to sudden unexpected demands
  • Plans collaboratively with others, co-ordinates and monitors the delivery of services and/or projects with clear quality indicators and timescales.
  • Considers how plans impact on other areas and actively work with those areas to ensure a positive outcome
  • Able to deliver Cost Improvement programmes (CIP), CQUINs etc.

Knowledge

Essential

  • Awareness and understanding of national policy concerning patient care and developments within the NHS
  • Knowledge of HR policies and procedures in the NHS
  • Leadership techniques

Desirable

  • Keeps abreast of national and local developments in health and social care and local data e.g. survey data on quality outcomes.
  • Knowledge of the trust IT systems (iclip, EDM, E-triage)

Other

Essential

  • oDisplays a strong motivation and commitment to success.
  • oAble to prioritise own workload
  • oPromotes equality and values diversity.
Person Specification

Qualifications and Training

Essential

  • Degree level or equivalent qualification/equivalent level of experience
  • Demonstrable experience of service review

Desirable

  • Managerial qualification, acquired through degree or equivalent experience sufficient to demonstrate the necessary operational management experience required including staff and financial management

Experience

Essential

  • Significant professional knowledge of performance management and staff management gained through experience and formal training.
  • Evidence of waiting list management as appropriate to role.
  • Evidence of successful operational leadership and effective involvement in change management

Desirable

  • At least 3 years healthcare experience

Skills

Essential

  • Evidence of problem solving skills and ability to respond to sudden unexpected demands
  • Plans collaboratively with others, co-ordinates and monitors the delivery of services and/or projects with clear quality indicators and timescales.
  • Considers how plans impact on other areas and actively work with those areas to ensure a positive outcome
  • Able to deliver Cost Improvement programmes (CIP), CQUINs etc.

Knowledge

Essential

  • Awareness and understanding of national policy concerning patient care and developments within the NHS
  • Knowledge of HR policies and procedures in the NHS
  • Leadership techniques

Desirable

  • Keeps abreast of national and local developments in health and social care and local data e.g. survey data on quality outcomes.
  • Knowledge of the trust IT systems (iclip, EDM, E-triage)

Other

Essential

  • oDisplays a strong motivation and commitment to success.
  • oAble to prioritise own workload
  • oPromotes equality and values diversity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St Georges Hospital NHS Trust

Blackshaw Road

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St Georges Hospital NHS Trust

Blackshaw Road

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant General Manager

Sasha Richards

Sasha.Richards@stgeorges.nhs.uk

02087254951

Details

Date posted

22 November 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£51,488 to £57,802 a year per annum pro-rata incl HCAS (20%)

Contract

Secondment

Working pattern

Full-time

Reference number

200-5734154-KL-DK-Z

Job locations

St Georges Hospital NHS Trust

Blackshaw Road

London

SW17 0QT


Supporting documents

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