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St George's Healthcare NHS Foundation Trust

Paediatric CREW Service Administration Manager

Information:

This job is now closed

Job summary

The post holder will join a newly formed, multidisciplinary team focussing on children and young people who have Complications relating to Excess Weight (CEW). This service is being delivered in partnership with University College London Hospital NHS Foundation Trust and Great Ormond Street Hospital and so is an exciting opportunity to get involved in a collaborative and innovative new service.

Main duties of the job

The post holder will be responsible for maintaining a database of relevant patient data and producing regular reports on the CEW service for NHS England and national audits.The post holder will also be responsible for developing and implementing robust administrative processes within the service as well as leading on continuous service improvement to increase productivity and efficiency in administrative working practices. The role will involve booking appointments, responding to patient queries, monitoring 18-week referral to treatment pathways, and coordinating with local services to ensure patients have follow up in relevant services.

As a new service, it will be important for the post holder to have exceptional interpersonal skills to work collaboratively across the partner sites to ensure a joined up, integrated service for the patients. This will involve working closely with the various clinicians in the team, including a consultant, psychologist, dietitian and physiotherapist.

About us

St. George's Hospital is a large multi-specialty facility based in South West London, offering a wide range of adult, paediatric and neonatal services. It is co-located with a medical school - St. George's, University of London. Children managed at SGH are either local or regional, tertiary patients. There has been a steady increase in the number of paediatric attendees in the Emergency department, in inpatient emergency admissions and outpatient referrals for local children. This reflects the increasing young population in SW Thames. Tertiary children's services at SGH include endocrinology, gastroenterology, infectious diseases, neurology, oncology, allergy, and respiratory medicine and paediatric surgery, PICU, major trauma and neurosurgery. The hospital is the second Trust in London with a helipad. The department has its own outpatient's department, the Dragon Centre, a child development centre and 5 wards with 57 inpatient beds, a 10 bed PICU/HDU and 36 cot NICU.

Details

Date posted

21 November 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,089 to £41,498 a year per annum pro-rata incl HCAS (20%)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

200-NN-5649049-A&C-Z

Job locations

St. George's University Hospitals NHS Foundation Trust

London

SW17 0QT


Job description

Job responsibilities

*****Please see the attached supporting document which contains more information about the role*****

Job description

Job responsibilities

*****Please see the attached supporting document which contains more information about the role*****

Person Specification

Qualifications

Essential

  • Degree or equivalent experience in the Acute NHS (large hospital) Settings
  • RSA III (or equivalent experience)

Desirable

  • Higher level education, qualification in business administration or an admin NVQ)
  • ECDL
  • Post graduate business or management qualification

Experience

Essential

  • 3 years secretarial / administration experience
  • Minimum 3 years of experience of working within a hospital
  • Experience in establishing/maintaining robust admin systems
  • Experience in a role covering staff supervision, attendance management, responsibility for excellent customer service and service development
  • Experience of managing a PTL

Desirable

  • Experience of working with multi-disciplinary teams
  • Experience of working within paediatrics
  • Experience of introducing and working to new procedures/protocols
  • Project management

Skills

Essential

  • Ability to work unsupervised
  • Computer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.)
  • Ability to prioritise and work to strict deadlines
  • Excellent interpersonal and relationship building skills
  • Able to effectively prioritise work whilst dealing with conflicting demands

Desirable

  • Ability to use the Patient Administration System (iCLIP) and the Electronic Patient Record (EPR) or equivalent
  • A working knowledge of a Paediatric Surgery Service Department

Knowledge

Essential

  • Knowledge of medical terminology
  • Knowledge and experience of office management

Desirable

  • Knowledge of NHS priorities
  • Knowledge of NHS complaints procedure

Other

Essential

  • Good time management and ability to multi-task.
  • Committed to supporting team Members
Person Specification

Qualifications

Essential

  • Degree or equivalent experience in the Acute NHS (large hospital) Settings
  • RSA III (or equivalent experience)

Desirable

  • Higher level education, qualification in business administration or an admin NVQ)
  • ECDL
  • Post graduate business or management qualification

Experience

Essential

  • 3 years secretarial / administration experience
  • Minimum 3 years of experience of working within a hospital
  • Experience in establishing/maintaining robust admin systems
  • Experience in a role covering staff supervision, attendance management, responsibility for excellent customer service and service development
  • Experience of managing a PTL

Desirable

  • Experience of working with multi-disciplinary teams
  • Experience of working within paediatrics
  • Experience of introducing and working to new procedures/protocols
  • Project management

Skills

Essential

  • Ability to work unsupervised
  • Computer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.)
  • Ability to prioritise and work to strict deadlines
  • Excellent interpersonal and relationship building skills
  • Able to effectively prioritise work whilst dealing with conflicting demands

Desirable

  • Ability to use the Patient Administration System (iCLIP) and the Electronic Patient Record (EPR) or equivalent
  • A working knowledge of a Paediatric Surgery Service Department

Knowledge

Essential

  • Knowledge of medical terminology
  • Knowledge and experience of office management

Desirable

  • Knowledge of NHS priorities
  • Knowledge of NHS complaints procedure

Other

Essential

  • Good time management and ability to multi-task.
  • Committed to supporting team Members

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St. George's University Hospitals NHS Foundation Trust

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St. George's University Hospitals NHS Foundation Trust

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Paediatric Service Manager

Nekeshia Davis

nekeshia.davis@stgeorges.nhs.uk

02087251805

Details

Date posted

21 November 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,089 to £41,498 a year per annum pro-rata incl HCAS (20%)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

200-NN-5649049-A&C-Z

Job locations

St. George's University Hospitals NHS Foundation Trust

London

SW17 0QT


Supporting documents

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