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Macmillan Support Worker

St George's Healthcare NHS Foundation Trust

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This job is now closed

Job summary

Macmillan Support Worker-Breast/Macmillan Information Centre

Exciting opportunities have arisen for passionate individuals to play pioneering roles at St. George's University Hospitals NHS Foundation Trust.

We are looking for Macmillan Support Workers to help cancer patients navigate the complex health and social care system during and following completion of cancer treatment. The post holder is an important member of the team, providing information and support to patients and their carers diagnosed with cancer as well as contributing to the holistic needs assessment and the development of an individual care plan under the direction of the cancer specific Clinical Nurse Specialist and the Macmillan Information Centre Team. The aim of the post is to contribute to the improvement of patient care and experience by improving access to the service and seamless coordination of care for people with non-complex care needs.

Candidates who have proven experience as a Health Care Assistant involved in direct patient care within a healthcare environment or equivalent healthcare related experience.

Main duties of the job

The main purpose of the Macmillan Support Workers role is to support people to navigate the complex health and social care system during and following completion of cancer treatment. The post holder will coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs; and coordinate care, education and support for people with noncomplex care needs.

About us

St George's University Hospitals NHS Foundation Trust serves a population of 3.5 million across South West London, Sussex, Hampshire and beyond

Cancer accounts for 10% of all activity at St George's, touching most specialties across the Trust and accounting for almost one in six operations carried out here.

We are a large provider of cancer care diagnosing over 3900 patients with Cancer in 2021 going on to offer around 5500 treatments. These treatments include Systemic Anti-Cancer Treatments, Surgery, best supportive care, and palliative care.

The post holder will provide support to patient with all types of cancer within the Macmillan Cancer Centre. They will also have a specific role within the Breast Cancer Team supporting a group of patients with breast cancer. They will be supported by an experienced team of Macmillan Support Workers and the Lead Nurse for Breast Cancer and the Macmillan Information Centre Manager. The post holder will be required to work across multiple hospital sites

Date posted

18 October 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year pro rata per annum

Contract

Fixed term

Duration

24 months

Working pattern

Full-time

Reference number

200- 5643817-MA-ND-Y

Job locations

St Georges NHS Foundation Trust

London

SW17 0QT


Job description

Job responsibilities

Please see the attached Job Description & Person Specification which contains more information about the role

Job description

Job responsibilities

Please see the attached Job Description & Person Specification which contains more information about the role

Person Specification

Qualifications and Training

Essential

  • GCSE English language and Mathematics (grades A-C) or equivalent
  • NVQ level 2/3 certificate or equivalent

Experience

Essential

  • Proven experience as a HCA involved in direct patient care within a healthcare environment at AFC band 3 or equivalent experience
  • Experience of dealing with the public in person and on the phone
  • Experience in the use of data management
  • Good standard of written and spoken English
  • Experience of teaching/coaching patients

Desirable

  • Understanding of the health and social care environment
  • Experience of working with cancer patients and their families

Skills

Essential

  • Excellent organisational skills
  • IT skills
  • Able to use own initiative
  • Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
  • Good observation skills
  • Practical problem solving skills
  • Ability to work within a team
  • Ability to motivate self and others
  • Flexible attitude to working
  • Ability to show empathy and understand the difficulties faced by people affected by cancer
  • Ability to prioritise own workload
  • Ability to ask sensitively about information needs
  • Ability to retrieve information from a wide range of sources and in different formats.
Person Specification

Qualifications and Training

Essential

  • GCSE English language and Mathematics (grades A-C) or equivalent
  • NVQ level 2/3 certificate or equivalent

Experience

Essential

  • Proven experience as a HCA involved in direct patient care within a healthcare environment at AFC band 3 or equivalent experience
  • Experience of dealing with the public in person and on the phone
  • Experience in the use of data management
  • Good standard of written and spoken English
  • Experience of teaching/coaching patients

Desirable

  • Understanding of the health and social care environment
  • Experience of working with cancer patients and their families

Skills

Essential

  • Excellent organisational skills
  • IT skills
  • Able to use own initiative
  • Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
  • Good observation skills
  • Practical problem solving skills
  • Ability to work within a team
  • Ability to motivate self and others
  • Flexible attitude to working
  • Ability to show empathy and understand the difficulties faced by people affected by cancer
  • Ability to prioritise own workload
  • Ability to ask sensitively about information needs
  • Ability to retrieve information from a wide range of sources and in different formats.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St Georges NHS Foundation Trust

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St Georges NHS Foundation Trust

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

For questions about the job, contact:

Macmillan Breast Care CNS

Jane Thomson

Jane.Thomson@stgeorges.nhs.uk

02087250500

Date posted

18 October 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year pro rata per annum

Contract

Fixed term

Duration

24 months

Working pattern

Full-time

Reference number

200- 5643817-MA-ND-Y

Job locations

St Georges NHS Foundation Trust

London

SW17 0QT


Supporting documents

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