IT Service Desk Analyst

St George's Healthcare NHS Foundation Trust

Information:

This job is now closed

Job summary

We are looking to recruit a band 4 IT Service Desk Analyst.

The role would be to work as part of a team supporting clinical and non-clinical users throughout the trust in their use of all IDT services and where appropriate offering advice and support to the user. Also managing and triaging of IT Service desk phone calls and escalating to management where necessary.

Main duties of the job

This position requires participation in a paid out of hours on call system.

We are looking for previous experience of working in a high demanding environment with excellent communication skills and to be able to work well as part of a team.

Previous experience of clinical information systems and remote support software would be a definite advantage.

Please ensure you read the job description and person specification before applying.

About us

St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.

We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.

Date posted

11 October 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year per annum incl Inner London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

200-5696116-RB-Z

Job locations

St George's University Hospitials,

Blackshaw Road,

Tooting

SW17 0QT


Job description

Job responsibilities

*****Please see the attached supporting document which contains more information about the role*****

***Previous applicants need not apply***

Job description

Job responsibilities

*****Please see the attached supporting document which contains more information about the role*****

***Previous applicants need not apply***

Person Specification

Skills

Essential

  • Excellent verbal and written communication skills with the ability to work with personnel at all levels, within all disciplines of the Trust
  • Good analytical and troubleshooting skills, including the ability to clarify a problem, seek all relevant information, detect trends and link cause and effect, and identify the critical issues in a complex situation
  • Able to communicate technical issues to non-IT staff effectively

Desirable

  • Service delivery/outsourced environment/customer centric environment
  • Knowledge of ITIL

Qualifications

Essential

  • Degree or diploma qualification in an IT-related discipline or equivalent experience
  • Experience of working in a demanding, quality driven customer services environmen

Desirable

  • MCSE/CCNA
  • Experience of Clinical Information Systems
  • Experience using remote support software
Person Specification

Skills

Essential

  • Excellent verbal and written communication skills with the ability to work with personnel at all levels, within all disciplines of the Trust
  • Good analytical and troubleshooting skills, including the ability to clarify a problem, seek all relevant information, detect trends and link cause and effect, and identify the critical issues in a complex situation
  • Able to communicate technical issues to non-IT staff effectively

Desirable

  • Service delivery/outsourced environment/customer centric environment
  • Knowledge of ITIL

Qualifications

Essential

  • Degree or diploma qualification in an IT-related discipline or equivalent experience
  • Experience of working in a demanding, quality driven customer services environmen

Desirable

  • MCSE/CCNA
  • Experience of Clinical Information Systems
  • Experience using remote support software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St George's University Hospitials,

Blackshaw Road,

Tooting

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St George's University Hospitials,

Blackshaw Road,

Tooting

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

For questions about the job, contact:

ICT Technical Support Manager

Parwinder Kang

parwinder.kang@stgeorges.nhs.uk

02087253456

Date posted

11 October 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year per annum incl Inner London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

200-5696116-RB-Z

Job locations

St George's University Hospitials,

Blackshaw Road,

Tooting

SW17 0QT


Supporting documents

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