St George's Healthcare NHS Foundation Trust

Clinic Delivery Coordinator

Information:

This job is now closed

Job summary

"Previous applicants need not apply"

A fantastic opportunity has arisen for motivated individuals to join our Outpatient Services team at St George's Hospital.The role of Clinic Delivery Coordinator, provides a comprehensive administrative support and frontline reception service to all outpatient areas within the trust, based in our specialty teams across Medicine, Surgery and Women & Children.

This is an entry level post with excellent opportunities to progress within the trust

Main duties of the job

***Please refer to attached job description and person specification for full job main duties:***

The key duties of the Clinic Delivery Coordinator are as follows:

o Receptioning of outpatient clinics providing a high level of customer service with an understanding of key patient processes, ensuring administration of outpatient clinics are carried out in a timely manner

o To field enquiries in person, via phone and via email, for patients, visitors and staff in relation to the St George's outpatient service ensuring all enquiries are fulfilled or escalated appropriately

o To support the Assistant Service Manager and Team Leaders with operational and administrative service improvement

o To uphold the trust values of: Kind, Excellent, Respectful and Responsible at all times.

About us

We are passionate about caring for our service uses and their family and friends as well as the wellbeing of our colleagues.

You will be working as part of a friendly dynamic team that regularly evolves. Your input and ideas will be welcomed and your voice will be heard.

You will receive a comprehensive induction and training programme, designed to give you the best start to your NHS career with St George's, with further learning and development opportunities as appropriate to the role and the specialty.

Details

Date posted

19 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£27,515 a year pa pr Inc HCAS (20%)

Contract

Permanent

Working pattern

Full-time

Reference number

200-5551507-KL-GO-Y

Job locations

St Georges NHS Trust

Tooting

SW17 0QT


Job description

Job responsibilities

***Please refer to attached job description and person specification for full job main duties:***

Recaptioning of outpatient clinics providing a high level of customer service with an understanding of key patient processes, ensuring administration of outpatient clinics are carried out in a timely manner

To field enquiries in person, via phone and via email, for patients, visitors and staff in relation to the St Georges outpatient service ensuring all enquiries are fulfilled or escalated appropriately

To support the Assistant Service Manager and Team Leaders with operational and administrative service improvement

To uphold the trust values of: Kind, Excellent, Respectful and Responsible at all times.

Job description

Job responsibilities

***Please refer to attached job description and person specification for full job main duties:***

Recaptioning of outpatient clinics providing a high level of customer service with an understanding of key patient processes, ensuring administration of outpatient clinics are carried out in a timely manner

To field enquiries in person, via phone and via email, for patients, visitors and staff in relation to the St Georges outpatient service ensuring all enquiries are fulfilled or escalated appropriately

To support the Assistant Service Manager and Team Leaders with operational and administrative service improvement

To uphold the trust values of: Kind, Excellent, Respectful and Responsible at all times.

Person Specification

Qualifactions and Training

Essential

  • GCSE levels or equivalent passes including English and Maths
  • Knowledge of computerised software

Experience

Essential

  • Previous clerical experience
  • Customer service experience

Desirable

  • previous receptionist experience

Skills

Essential

  • Word/Excel & Outlook experience
  • Good verbal and written communication skills

Knowledge

Essential

  • Basic understanding of NHS Services
Person Specification

Qualifactions and Training

Essential

  • GCSE levels or equivalent passes including English and Maths
  • Knowledge of computerised software

Experience

Essential

  • Previous clerical experience
  • Customer service experience

Desirable

  • previous receptionist experience

Skills

Essential

  • Word/Excel & Outlook experience
  • Good verbal and written communication skills

Knowledge

Essential

  • Basic understanding of NHS Services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St Georges NHS Trust

Tooting

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St Georges NHS Trust

Tooting

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Joanna Isaaks

joanna.isaaks@stgeorges.nhs.uk

02087252111

Details

Date posted

19 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£27,515 a year pa pr Inc HCAS (20%)

Contract

Permanent

Working pattern

Full-time

Reference number

200-5551507-KL-GO-Y

Job locations

St Georges NHS Trust

Tooting

SW17 0QT


Supporting documents

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