Job summary
To develop and provide 1st and 2nd line support for the Trusts Telephony and voicerecording platforms, whilst working with both suppliers and stakeholders to deliver aresilient, robust, solution for lifesaving and commercially led call taking services.
***Previous applicants need not apply***
Main duties of the job
We are looking for previous experience of working in a high demanding environment with excellent communication skills and to be able to work well as part of a team.
Previous experience of networking and telephony would be a definite advantage.
Please ensure you read the job description and person specification before applying.
About us
St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.
We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person Specification
Skills
Essential
- Ability to provide and present and train staff members in the usage of telephone equipment such as ACD & Voicemail
- To assist with the writing of documentation for in house local working procedures as required.
- Use own initiative to prioritise and resolve any urgent requests that may arise as part any authorised department moves and changes.
Desirable
- To deal with, in the first instance, requests and complaints as referred by Line Manager and Switchboard Supervisor
- To act as stand in for the line manager, attending site and project meetings as required.
- Hardware Telecommunication equipment configuration and general hardware management for the Trust.
Experience
Essential
- Experience of working within a complex environment with telecommunications network equipment
- Significant experience of working in a telephone voice servicing and maintenance at first line Level for at least one of the following: MiTel 3300, Siemens iSDX exchanges to Level 9.0 software, MD110.
Desirable
- Experience of working with Netcall Liberty platform
- Experience of working within multi discipline project environment
Qualifications
Essential
- Educated to HNC level (or equivalent) in an engineering or scientific subject
Desirable
- Qualification in customer service such as an NVQ to level 3
- Demonstrable experience working in the telecommunications industry, preferably in a field service / technical support role
Person Specification
Skills
Essential
- Ability to provide and present and train staff members in the usage of telephone equipment such as ACD & Voicemail
- To assist with the writing of documentation for in house local working procedures as required.
- Use own initiative to prioritise and resolve any urgent requests that may arise as part any authorised department moves and changes.
Desirable
- To deal with, in the first instance, requests and complaints as referred by Line Manager and Switchboard Supervisor
- To act as stand in for the line manager, attending site and project meetings as required.
- Hardware Telecommunication equipment configuration and general hardware management for the Trust.
Experience
Essential
- Experience of working within a complex environment with telecommunications network equipment
- Significant experience of working in a telephone voice servicing and maintenance at first line Level for at least one of the following: MiTel 3300, Siemens iSDX exchanges to Level 9.0 software, MD110.
Desirable
- Experience of working with Netcall Liberty platform
- Experience of working within multi discipline project environment
Qualifications
Essential
- Educated to HNC level (or equivalent) in an engineering or scientific subject
Desirable
- Qualification in customer service such as an NVQ to level 3
- Demonstrable experience working in the telecommunications industry, preferably in a field service / technical support role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
