Older Persons Advice & Liaison (OPAL) Team Administrator

Job summary

We are looking for a full time Administrator in the Older People's Advice Liaison Team (OPAL) at St Georges Hospital. We are a friendly dynamic team working in the Emergency Department and the Acute Medical Unit.

The role requires excellent computer skills,strong communication skills,and may involve delicate conversations by telephone.

The post holder is expected to have a clear understanding of how this post contributes to the achievement of the trust vision of:We are a thriving Foundation Trust at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.

We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflect these.

Main duties of the job

• To proactively deal with potential situations of conflict, to diffuse and prevent patient complaints.
• To contact patients next of kin (NOK) and collect an extensive collateral history to contribute to the Comprehensive Geriatric Assessment and document it in a clear and professional manner.
• To use information gathered from the next of kin (NOK) to create a care plan in conjunction with the Multidisciplinary team ( MDT) to print it and laminate it so that it can be taken with the patient throughout the hospital to advise staff about the patient and how best to care for them
• Contacting Relatives,Social Services and GP'S to gain information about patient's and their social function/medical history.
• Completing referrals for the frailty practitioners.
• Recording electronic data for the team.

About us

With nearly 9,000 dedicated staff caring for patients around the clock, St George's Hospital is the largest healthcare provider in southwest London.

The main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

As well as acute hospital services, St Georges Hospital provides a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.

St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across south west London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases.