Job summary
The South West London Critical Care network are looking for a capable individual to take on the role as Network Manager for the network. The network plays a key role to facilitate and improve equity of access, experience and health outcomes for patients requiring ACC service within South West London. The post holder will be employed and based at the network hosting organisation St George's University Hospitals NHS Trust.
The successful candidate will be a collaborative healthcare leader who is used to working in large provider organisations and has proven experience of providing strong leadership and delivering improvement in a healthcare setting.
This is an exciting time to join our team, and this role will be pivotal in driving forward the sustainable change needed to improve our service to patients.
Main duties of the job
- Providing overall management and leadership of SWL ACCN.
- Provide strategic direction and advice to SWL ACCN clinical groups and stakeholders.
- Development and management of robust plans to increase critical care capacity for surge and further permanent expansion of the ACC baseline to be able to meet increasing demand in SWL.
- Support operational and capacity management of SWL adult Critical Care services to ensure effective clinical flows through provider systems through clinical collaboration and monitoring of activities on a day-to-day basis
- Support and work closely with Network Clinical Leads and Senior Responsible Officer to provide an efficient, effective, and high-quality adult Critical Care service that complies with ICS, regional and national requirements.
- Work closely with elective programs to ensure the critical care component of the delivery is addressed and included in relevant categories.
This is a generic job description. Additional specific responsibilities and requirements depending on specialty will be confirmed during the appointment and induction processes. The duties and responsibilities listed below are representative of the role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post.
About us
St George's University Hospitals NHS Foundation Trust provide services from two main hospitals, St George's Hospital and Queen Mary's Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.
With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.
Our main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Person Specification
Qualifications/Education
Essential
- Degree and/or equivalent experience
- Degree and/or equivalent experience
Desirable
- Project management experience
- Prince 2 or other project management qualification
Knowledge/Experience
Essential
- Experience of working effectively and autonomously across networks, with wide ranging stakeholders including user involvement
- Evidence of using proactive and collaborative problem solving to resolve Network issues
- Proven track record of meeting regional and national targets.
- Knowledge, understanding and implementation experience of the modernisation agenda and the opportunities for redesigning services
- Experience in the delivery of tangible quality and financial benefits using structured tools and techniques
- Proven success at managing complex programmes of organisational change while maintaining service quality
- Budget management experience, including reducing costs, monitor and determining corrective action
- Understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Appreciation of the relationship between and NHS England and individual provider and commissioning organisations
- Evidence of complex report writing and presentation skills, to include business cases and formal presentations
- Developing and implementing strategic plans at a sector service level
- Experience of managing and motivating a team and reviewing performance of the individuals
- Experience of dealing with complex issues in large organisations
Desirable
- Knowledge and experience of best practice process improvement techniques across a range of sectors
- Experience of trauma pathways, and an understanding of the Major Trauma National Strategy
Skills & attributes
Essential
- Able to plan and organise own workload without direct supervision
- Full range of IT skills
- Excellent communication skills with a wide range of staff with different levels of responsibility and professional backgrounds
- Ability to work pro-actively and cooperatively with senior management and clinical staff, including at times of high levels of pressure
- Ability to manage multiple deadlines and competing priorities
- Ability to provide, present and receive highly complex, sensitive or contentious information from a range of organisations, some at very senior level
- Problem solving skills and ability to respond to sudden unexpected demands
- Ability to identify risks, anticipate issues and create solutions to resolve problems in relation to project and service delivery
- Ability to analyse complex facts and situations and develop a range of options
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Ability to anticipate and resolve problems before they arise
- Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly
Additional Information
Essential
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Willing to engage with and learn from peers, other professionals, and colleagues in the desire to provide or support the most appropriate interventions
- Ability to develop effective partnerships and maintain confidentiality and trust
- Professional calm and efficient manner
- Effective organizer, influencer, and networker
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Able to attend meetings outside of normal working hours and at times of exceptional service demand (a declared major contingency/activation of NHS Strategic Command) able to support ODN leadership in contingency management (including weekends and bank holidays)
- Thorough understanding of and commitment to equality of opportunity and good working relationships in terms of day-to-day working practices, as well as in relation to management systems
Person Specification
Qualifications/Education
Essential
- Degree and/or equivalent experience
- Degree and/or equivalent experience
Desirable
- Project management experience
- Prince 2 or other project management qualification
Knowledge/Experience
Essential
- Experience of working effectively and autonomously across networks, with wide ranging stakeholders including user involvement
- Evidence of using proactive and collaborative problem solving to resolve Network issues
- Proven track record of meeting regional and national targets.
- Knowledge, understanding and implementation experience of the modernisation agenda and the opportunities for redesigning services
- Experience in the delivery of tangible quality and financial benefits using structured tools and techniques
- Proven success at managing complex programmes of organisational change while maintaining service quality
- Budget management experience, including reducing costs, monitor and determining corrective action
- Understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Appreciation of the relationship between and NHS England and individual provider and commissioning organisations
- Evidence of complex report writing and presentation skills, to include business cases and formal presentations
- Developing and implementing strategic plans at a sector service level
- Experience of managing and motivating a team and reviewing performance of the individuals
- Experience of dealing with complex issues in large organisations
Desirable
- Knowledge and experience of best practice process improvement techniques across a range of sectors
- Experience of trauma pathways, and an understanding of the Major Trauma National Strategy
Skills & attributes
Essential
- Able to plan and organise own workload without direct supervision
- Full range of IT skills
- Excellent communication skills with a wide range of staff with different levels of responsibility and professional backgrounds
- Ability to work pro-actively and cooperatively with senior management and clinical staff, including at times of high levels of pressure
- Ability to manage multiple deadlines and competing priorities
- Ability to provide, present and receive highly complex, sensitive or contentious information from a range of organisations, some at very senior level
- Problem solving skills and ability to respond to sudden unexpected demands
- Ability to identify risks, anticipate issues and create solutions to resolve problems in relation to project and service delivery
- Ability to analyse complex facts and situations and develop a range of options
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Ability to anticipate and resolve problems before they arise
- Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly
Additional Information
Essential
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Willing to engage with and learn from peers, other professionals, and colleagues in the desire to provide or support the most appropriate interventions
- Ability to develop effective partnerships and maintain confidentiality and trust
- Professional calm and efficient manner
- Effective organizer, influencer, and networker
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Able to attend meetings outside of normal working hours and at times of exceptional service demand (a declared major contingency/activation of NHS Strategic Command) able to support ODN leadership in contingency management (including weekends and bank holidays)
- Thorough understanding of and commitment to equality of opportunity and good working relationships in terms of day-to-day working practices, as well as in relation to management systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
