Family History Clinic Patient Pathway Coordinator

Job summary

The post holder will be a key member of the Virtual Family History Clinic pilot and will provide expert administrative support essential to the delivery of the project's patient pathway. They will be the point of contact for patients, internal and external partners based locally and those within our region.

The post holder will also work as part of the Virtual Family History Administration Team with a role focused on ensuring that patient pathways are effectively managed, answering queries and problem solving for the team, and as such will be required to undertake a broad range of non-routine activities including managing the tracking process for patients requiring ongoing investigation, and monitor the departmental administrative processes to ensure operational targets are adhered to with regards to communication of results to patients and referring providers. The post holder will provide timely and appropriate interaction with patients who require investigations or onwards referrals, liaising with other Trust departments and other hospitals to facilitate this. They will have the ability to work in a busy atmosphere, have a professional demeanour and a friendly disposition.

Main duties of the job

You will work as part of the Virtual Family History Administration Team with a role focused on ensuring that family history patient pathways are effectively managed. Your responsibilities will encompass a broad range of activities, such as answering queries and problem solving for the team, managing the tracking process for patients requiring ongoing investigation, monitoring the administrative processes to ensure operational targets are adhered to with regards to communication of results to patients and referring providers. You will provide timely and appropriate interaction with patients who require investigations or onwards referrals, liaising with other Trust departments and other hospitals to facilitate this. You will have the ability to work in a busy atmosphere, a professional demeanour, and a friendly disposition.

About us

The Virtual Family History Clinic is an innovative pilot project hosted by the St George's South West Thames Centre for Genomics, supported by RM Partners Cancer Alliance and Surrey and Sussex Cancer Alliance. The Virtual Family History Clinic pilot aims to provide regional family history risk assessment service for individuals with a personal or family history of cancer that suggests their risks may be elevated above that of the general population.

The South West Thames Centre for Genomics is based at St George's University Hospitals NHS Foundation Trust provides a specialist service to people living in South West London, Surrey, and West Sussex.

This cancer genetics service provides risk assessment and support to individuals at moderate to high risk to develop cancer based on personal and family risk factors to patients within these regions. We work closely with other clinical, non-clinical and laboratory colleagues, within the Trust, the local region and across the country.