Healthcare Assistant - Enhanced Care Team Band 3

Job summary

Healthcare Assistant - Enhanced Care Team Band 3

We are looking for experienced Healthcare Assistants who are caring, compassionate with excellent communication skills, who can engage patients with meaningful conversation and activity to help alleviate the distress or anxiety caused by their hospital admission. Experience of working in a mental health inpatient setting will be desirable. You will need to have courage, patience and commitment to work within this challenging but rewarding role. As part of our service you will work as an integral part of our multi-disciplinary team, and report to the Enhanced Care Team Lead and shift Leads.

Training in enhanced care, conflict resolution, mental health awareness and the Mental Health Act is available for those involved in providing enhanced care.

Successful candidates will have excellent communication skills, be flexible and able to adapt to a changing environment, have basic IT skills, be able to work as part of a team whilst also having the ability to work autonomously. You will be required to work on a shift pattern to include days, nights and weekends.

This is a great opportunity to join a great and contribute to future team development and be involved in the provision of the highest quality care to the people admitted to Croydon University Hospital.

Previous applicants need not apply

The post will close once we have received a sufficient number of applications.

Main duties of the job

The Enhanced Care Team was introduced to improve the way we currently care for our patients requiring extra support for a variety of reasons. The provision of enhanced care support for patients has a significant impact on both patient and carers experience. Individualised tailored care contributes towards patient's safety and delivery of the fundamentals of care. The role of an enhanced carer is to engage and support the patient. They should offer reassurance by being able to form a rapport with them, to help orientate the patient, to calm them and recognise where support is needed.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.