Croydon Health Services NHS Trust

Discharge Facilitator

The closing date is 19 January 2026

Job summary

Discharge Facilitator

Band 6,

The post holder will be responsible for case managing and facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate oversee Discharge Navigators within their sub-team, complete assessments of patients needs and support the discharge plan. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Transfer Of Care Hub Team (TOCH) to overcome and limit these.

The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.

This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required.

Interview Date TBC

Main duties of the job

  • Will be competent within their scope of practice and provide compassionate care and therapy to agreed quality standards.
  • Maintain momentum of discharge planning throughout the entire process; supporting and working in partnership with other members of the Complex Discharge Team, Ward Multi-Disciplinary Team (MDT) and Community partners, constructively challenging where appropriate, decisions with regards to discharge planning.
  • To undertake baseline assessments, including Mental Capacity Assessments, Care Act assessments, in partnership with other members of the MDT and ensure that the patient is kept informed of their discharge plans at all times.
  • Represent the Transfer Of Care Hub Team at ward daily board rounds.
  • Provide effective & timely communication of discharge actions using existing communication tools.
  • Will be expected to undertake a range of duties without direct supervision but will be required to report back on those delegated duties to the ward team and case manager.
  • Will be competent to work across multi- professional disciplines and make referrals for additional assessments and treatments as required, supported by the case manager.
  • Promoting the use of the discharge lounge
  • Have supervisory responsibility for the Discharge Navigators

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development

Details

Date posted

08 January 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,485 to £52,521 a year per annum inc of HCAS (outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-7638489-NP

Job locations

Croydon Universtiy Hospital

London Road

Croydon

CR7 7YE


Job description

Job responsibilities

**********PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION REGARDING THIS POST**********

Job description

Job responsibilities

**********PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION REGARDING THIS POST**********

Person Specification

EDUCATION AND QUALIFICATIONS

Essential

  • Education to Clinical Qualification or Social Work Qualification

KNOWLEDGE AND UNDERSTANDING

Essential

  • Knowledge of patient administration systems (Cerner). literate in IT system for patient information and communication.
  • Demonstrable expertise in discharge pathways.
  • Understanding of how complex organisations work. Advanced knowledge of systems and procedures pertaining to hospital discharge
  • Understanding of how complex organisations work and have difficulty conversations.
  • Able to work effectively as part of a team, take instruction from senior staff but also able to work under own initiative
  • Able to supervise to supervise and deputise

Desirable

  • Knowledge of related legal frameworks for social and health care

EXPERIENCE

Essential

  • Previous experience clinical role in discharge planning or equivalent.
  • Experience in acute hospital environment and experience of working in a multi-disciplinary team
  • Working under pressure to manage own workload and use initiative along with experience of developing strategies to manage time and workload effectively.
  • Experience of using evidenced-based practice and learning from audits or service review

Desirable

  • Experience of working with health/social care databases (Cerner, Liquid Logic, Patienteer)
  • Worked in the discharge setting.

SKILLS/ABILITIES

Essential

  • Ability to manage own caseload, ability to multi-task, to make decisions, use initiative and work autonomously
  • Good time management & organisational skills with attention to details
  • Ability to evaluate own performance, recognises own limitations.
  • Demonstrable effective communication skills and negotiation skills, both verbal and written, including the communication of complex matters to staff, patients and carers
  • Ability to actively listen and consider all information before formulating an action or opinion.
Person Specification

EDUCATION AND QUALIFICATIONS

Essential

  • Education to Clinical Qualification or Social Work Qualification

KNOWLEDGE AND UNDERSTANDING

Essential

  • Knowledge of patient administration systems (Cerner). literate in IT system for patient information and communication.
  • Demonstrable expertise in discharge pathways.
  • Understanding of how complex organisations work. Advanced knowledge of systems and procedures pertaining to hospital discharge
  • Understanding of how complex organisations work and have difficulty conversations.
  • Able to work effectively as part of a team, take instruction from senior staff but also able to work under own initiative
  • Able to supervise to supervise and deputise

Desirable

  • Knowledge of related legal frameworks for social and health care

EXPERIENCE

Essential

  • Previous experience clinical role in discharge planning or equivalent.
  • Experience in acute hospital environment and experience of working in a multi-disciplinary team
  • Working under pressure to manage own workload and use initiative along with experience of developing strategies to manage time and workload effectively.
  • Experience of using evidenced-based practice and learning from audits or service review

Desirable

  • Experience of working with health/social care databases (Cerner, Liquid Logic, Patienteer)
  • Worked in the discharge setting.

SKILLS/ABILITIES

Essential

  • Ability to manage own caseload, ability to multi-task, to make decisions, use initiative and work autonomously
  • Good time management & organisational skills with attention to details
  • Ability to evaluate own performance, recognises own limitations.
  • Demonstrable effective communication skills and negotiation skills, both verbal and written, including the communication of complex matters to staff, patients and carers
  • Ability to actively listen and consider all information before formulating an action or opinion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon Universtiy Hospital

London Road

Croydon

CR7 7YE


Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon Universtiy Hospital

London Road

Croydon

CR7 7YE


Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

TOCH Manager

Henrietta Narh

henrietta.narh1@nhs.net

02084013207

Details

Date posted

08 January 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,485 to £52,521 a year per annum inc of HCAS (outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-7638489-NP

Job locations

Croydon Universtiy Hospital

London Road

Croydon

CR7 7YE


Supporting documents

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