Income Liaison Officer

Job summary

Income Liaison Officer

Fixed Term, (Contract Ends 3rd April 2026) Band 4

The post holder is responsible to liaise with NHS Shared Business Services (SBS) to ensure income, receivable and debt collections are processed on timely manner as stipulated in the contract and complies with current legislation, NHS policy and Trust procedures.

Using skill and knowledge of current Accounts Receivable and debt management they will assist with all aspects of the accounts receivable service to ensure the provision of on time compliant and accurate processing of customer invoices

Interview Date - 5th January 2025

Main duties of the job

1. To provide a primary point of contact and liaison between Trust invoice requisitioners, NHS SBS (the Trust's outsourced Accounts Receivable team), and customers for the day to day provision of income and receivable service. Act as a point of resolution between NHS SBS and CHS to resolve issues as and when they arise.

1. To assist in managing the set KPIs (as per SBS contract) and report on these to the Income Liaison Manager in order to address any underperformance with NHS SBS.

1. Managing the central e-mail box facility; review invoices holding account, through which invoices are forwarded to the most appropriate staff/budget holder for coding, VAT and processing/inquiry/approval, or returning to NHS SBS.

1. To undertake investigations that are held in the various suspense accounts (such as but not limited to interface rejection, dummy customer, or sales orders outstanding report) and to action when requested to remove the hold on customer invoices in the various suspense accounts.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.