Macmillan Colorectal Patient Support Officer

Job summary

Macmillan Colorectal Patient Support Officer

Band 4, Full Time, Permanent

Macmillan Colorectal Patient Support Officer (Band 4) admin & clerical with clinical input supporting in outpatient clinics and ward visits) Are you committed to providing high quality, supportive care for patients with cancer?

• Be responsible and accountable for their practice under the guidance and supervision of the Macmillan Nurse Consultant and CNS for Colorectal Cancer patients within the colorectal Nursing Team, and by working as part of the Lower Gastrointestinal multidisciplinary team (MDT)
• Work in partnership with the Macmillan NC for Colorectal Cancer and Nursing Team to provide patient coordination and care for colorectal cancer patients who are low risk i.e. non-complex care needs.
• Work in conjunction with the Macmillan NC for Colorectal Cancer to provide coordination of high quality patient care through on-going telephone/ face to face assessment and proactive identification of needs using basic knowledge, approved tools and procedures.
• Collaborate and communicating with the Macmillan NC for Colorectal Cancer, cancer CNS's team and wider health care teams to ensure the provision of appropriate services at the right time and in the right place.
• Be a single point of contact for patients, carers and the healthcare team

Proposed Interview Date - 4th November 2025

Main duties of the job

Care Coordination is the joining up of services, coordination, information and communication between care givers, treatment providers, those living with and beyond cancer and their families that creates aseamless experience of care (NHS Improvements, 2011). The purpose of this role is to support the Macmillan Nurse Consultant (NC) in designing and implementing The Recovery Package and OpenAccess Follow Up for colorectal cancer patients after completion of treatment. The post will require the coordination of appropriate services to maximise the delivery of the Recovery Package (RP) and Open Access Follow Up (OAFU), thereby improving the quality and experience forpatients and their carers.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that's making a real difference then a career at Croydon Health Services could be just what you're looking for.