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Croydon Health Services NHS Trust

Operations Manager- Urgent & Emergency Care

The closing date is 21 August 2025

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Job summary

We are recruiting for an Operations Manager for Urgent and Emergency Care Services at Croydon University Hospital. This individual should share our ambition and vision to deliver the best quality care for patients in the local community.

The successful post holder will be expected to lead the operational management team to coordinate and drive performance within the Urgent & Emergency Care footprint and work towards exceeding national targets and strategizing for the future alongside the General Manager for the service.

Interviews will be held on the 17th July 2025

Main duties of the job

Operations Manager 8a (Full Time/Permanent)

The post holder will work as part of a dynamic team in delivering a safe and effective service for the Urgent & Emergency Care service which sits within the Integrated Adult Care (IAC) division.

As an Operations Manager you will ensure the development and delivery of high quality, responsive and cost effective services in line with the requirements of key stakeholders, the Trust strategic direction, and the Divisions Annual Service Plan.

The post holder is expected to be accountable and to take decisions on day to day operational issues for areas within their responsibility and be responsible for the delivery of the services within their remit - operational delivery, patient experience, safe care and performance are key focus areas.

Proposed Interview Date - 27th August 2025

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Details

Date posted

08 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£61,631 to £68,623 a year per annum Incl. of HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-7315575-FM-MT

Job locations

Croydon University Hospital

530 London Road, Thornton Heath

Croydon

CR7 7YE


Job description

Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification

For further details / informal visits contact:

Name

Victoria Oji

Job title

General Manager

Email address

victoria.oji@nhs.net

Job description

Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification

For further details / informal visits contact:

Name

Victoria Oji

Job title

General Manager

Email address

victoria.oji@nhs.net

Person Specification

Education & Qualification

Essential

  • Post graduate training in Business or Management in progress or completed or equivalent experience
  • Formal education to first degree level or equivalent ability or working towards Be able to demonstrate evidence of CPD
  • Be able to demonstrate evidence of CPD

Experience

Essential

  • Proven extensive experience in a management role to include
  • Proven experience at operational management level within a hospital setting, including senior level experience
  • Proven experience of staff management
  • Proven experience of budget management, including senior level experience
  • Proven experience of successful change management and service redesign
  • Familiarity with clinical service management issues
  • Evidence of training in managerial skills e.g. project management, leadership etc.
  • Ability to use word, excel and power point competently

SKILLS/ABILITIES

Essential

  • Leadership ability
  • Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
  • Excellent written and verbal communication skills
  • Well developed analytical skills with ability to present information clearly, concisely and in a variety of formats.
  • The ability to Interpret data/information
  • Evidence of initiating purposeful action
  • Persistence in achieving objectives

PERSONAL CHARACTERISTICS/DISPO

Essential

  • Highly motivated and self-directed
  • Able to work under own initiative, independently or as an effective team member
  • Resilient, flexible and able to adapt to ensure achievement of objectives with constantly changing situations and environments
Person Specification

Education & Qualification

Essential

  • Post graduate training in Business or Management in progress or completed or equivalent experience
  • Formal education to first degree level or equivalent ability or working towards Be able to demonstrate evidence of CPD
  • Be able to demonstrate evidence of CPD

Experience

Essential

  • Proven extensive experience in a management role to include
  • Proven experience at operational management level within a hospital setting, including senior level experience
  • Proven experience of staff management
  • Proven experience of budget management, including senior level experience
  • Proven experience of successful change management and service redesign
  • Familiarity with clinical service management issues
  • Evidence of training in managerial skills e.g. project management, leadership etc.
  • Ability to use word, excel and power point competently

SKILLS/ABILITIES

Essential

  • Leadership ability
  • Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
  • Excellent written and verbal communication skills
  • Well developed analytical skills with ability to present information clearly, concisely and in a variety of formats.
  • The ability to Interpret data/information
  • Evidence of initiating purposeful action
  • Persistence in achieving objectives

PERSONAL CHARACTERISTICS/DISPO

Essential

  • Highly motivated and self-directed
  • Able to work under own initiative, independently or as an effective team member
  • Resilient, flexible and able to adapt to ensure achievement of objectives with constantly changing situations and environments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

530 London Road, Thornton Heath

Croydon

CR7 7YE


Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

530 London Road, Thornton Heath

Croydon

CR7 7YE


Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

General Manager

Victoria Oji

victoria.oji@nhs.net

02084013000

Details

Date posted

08 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£61,631 to £68,623 a year per annum Incl. of HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-7315575-FM-MT

Job locations

Croydon University Hospital

530 London Road, Thornton Heath

Croydon

CR7 7YE


Supporting documents

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