Employee Relations Manager

Job summary

Employee Relations Manager

*PREVIOUS APPLICANTS NEED NOT APPLY*

Are you an Employee Relations expert ready to drive positive change in a dynamic NHS environment?

At Croydon Health Services NHS Trust, we're committed to fostering a workplace where fairness, collaboration, and employee wellbeing are at the heart of everything we do. We are looking for an exceptional Employee Relations (ER) Manager to lead our dedicated team and shape the future of ER across the Trust.

Why Join Us?

Meaningful Impact: Shape workplace culture, resolve complex ER challenges, and make a real difference for our staff and patients.

Leadership Opportunity: Lead and develop a dedicated ER team while working closely with senior leaders and trade unions.

Professional Growth: Be part of an organisation that values continuous learning, with opportunities to influence policy and best practice.

Supportive Environment: Work alongside a collaborative HR team in a Trust that prioritises staff wellbeing and inclusivity.

Interview date TBC

Main duties of the job

As our Employee Relations Manager, you'll be a trusted advisor, ensuring fair and effective ER practices across the Trust.

Your key responsibilities will include:

Leading, supporting, and developing the ER team to ensure timely, fair, and consistent case management in line with best practice and employment legislation.

Providing expert advice on complex and sensitive ER cases, supporting early resolution and maintaining constructive relationships with trade union partners.

Coaching and empowering managers to manage people matters confidently and in line with Trust values and policies.

Supporting the delivery of key workforce objectives, including reducing case timelines and improving ER performance metrics.

Contributing to the development of policies, procedures, and training materials that promote good people management practices.

Who We're Looking For :

We're seeking someone who brings:

Substantial experience in employee relations, including managing high-risk and complex cases.

A confident, solutions-focused approach to working with senior leaders, managers, HR colleagues, and trade unions.

Excellent communication and influencing skills, with the ability to build trust and credibility quickly.

A passion for coaching and developing others, with a commitment to continuous improvement.

Strong organisational skills, with the ability to manage competing priorities and meet deadlines.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.