Service Manager - Urgent, Emergency and Acute Care

Job summary

We are recruiting for a Service Manager to Urgent and Emergency Care Services at Croydon University Hospital. This individual should share our ambition and vision to deliver the best quality care for patients in the local community.

The successful post holder will be expected to lead the operational management team to coordinate and drive performance within the Urgent & Emergency Care footprint and work towards exceeding national targets.

Main duties of the job

Service Manager - IAC - Band 7

The post holder will work as part of a dynamic team in delivering a safe and effective service for the Urgent & Emergency Care service which sits within the Integrated Adult Care (IAC) division.

As a Service Manager you will ensure the development and delivery of high quality, responsive and cost effective services in line with the requirements of Key stakeholders, the Trust strategic direction, and the Divisions Annual Service Plan.

You will work in partnership with both the General Manager and Operational Manager in the performance of monitoring of activity on a daily basis, to support the achievement of the Trust's targets, and monitor and implement subsequent actions required

Your role will be to operationally manage the service, providing clear leadership and ensuring delivery against our performance goals and liaising with the wider organisational support services to ensure that the department continues to offer a high standard of patient and clinical satisfaction.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. We provide health services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.