Job summary
The post must be able to provide an high level, professional and confidential administrative/secretarial support function to the Associate Director of Operations and Associate Director of Nursing of the Directorate's team. The emphasis will be on delivering efficient and effective operational management and administrative systems. Deliver reliable and accurate information to support the directorate's functions; support and implement management decisions. Deal with complex issues with respect to information and performance. Provide day to day operational management. Working unsupervised using own initiative to support the Directorate.
Main duties of the job
To provide administrative support for monthly Directorate and department meetings and service meetings, including setting agendas, taking minutes, and ensuring that action points are implemented.To support the directorate senior management in delivering quality services that meet established standards, that are continuously monitored and upgraded to meet patient and user needs and expectations in line with the Trust's objectives and targets.
About us
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Job description
Job responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Job description
Job responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person Specification
QUALIFICATION
Essential
Desirable
- Evidence of or working towards further education
KNOWLEDGE AND UNDERSTANDING
Essential
- Operational management experience
- Organisation skills and ability to prioritise work under pressure
- Familiarity with clinical service management issues
- Working to tight deadlines
- Customer care skills and experience
- Experience of data collection, analysis, presentation and report writing
Desirable
- Budget Management experience
- Evidence of training in managerial skills e.g. project management, implementation of processes, leadership etc.
- Previous Healthcare experience
- Demonstrable success in delivering change and performance with and through your team
- Experience of formulating policies and procedures
EXPERIENCE
Essential
- Experience of note taking, document drafting. skills, letters, documents, reports, tables, circulars, questionnaires
- Experience of databases, collating data / writing reports.
- Some experience of training others, e.g. the public or colleagues.
- Experience of customer service / complaints systems
SKILLS/ABILITIES
Essential
- High Level of IT skills, with the ability to use all Microsoft Office applications, in particular Excel, Access and Word, Powerpoint
- Ability to work on own initiative and as part of a team.
- Well-developed analytical skills with good attention to detail.
- Ability to prepare reports for a wide ranging audience
- Excellent written and verbal communication
- Excellent interpersonal skills, with effective communication with colleagues at all levels within the organisation and external organisations, and to liaise on sensitive/important issues
- Excellent organisation skills and time management
- Ability to problem solve/prioritise conflicting issues and make decisions
- Evidence of initiating purposeful action and persistence in achieving objectives
- Ability to develop and maintain professional networks.
Desirable
- Shown willingness to plan and adapt to change
Person Specification
QUALIFICATION
Essential
Desirable
- Evidence of or working towards further education
KNOWLEDGE AND UNDERSTANDING
Essential
- Operational management experience
- Organisation skills and ability to prioritise work under pressure
- Familiarity with clinical service management issues
- Working to tight deadlines
- Customer care skills and experience
- Experience of data collection, analysis, presentation and report writing
Desirable
- Budget Management experience
- Evidence of training in managerial skills e.g. project management, implementation of processes, leadership etc.
- Previous Healthcare experience
- Demonstrable success in delivering change and performance with and through your team
- Experience of formulating policies and procedures
EXPERIENCE
Essential
- Experience of note taking, document drafting. skills, letters, documents, reports, tables, circulars, questionnaires
- Experience of databases, collating data / writing reports.
- Some experience of training others, e.g. the public or colleagues.
- Experience of customer service / complaints systems
SKILLS/ABILITIES
Essential
- High Level of IT skills, with the ability to use all Microsoft Office applications, in particular Excel, Access and Word, Powerpoint
- Ability to work on own initiative and as part of a team.
- Well-developed analytical skills with good attention to detail.
- Ability to prepare reports for a wide ranging audience
- Excellent written and verbal communication
- Excellent interpersonal skills, with effective communication with colleagues at all levels within the organisation and external organisations, and to liaise on sensitive/important issues
- Excellent organisation skills and time management
- Ability to problem solve/prioritise conflicting issues and make decisions
- Evidence of initiating purposeful action and persistence in achieving objectives
- Ability to develop and maintain professional networks.
Desirable
- Shown willingness to plan and adapt to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
