Overseas Visitors & Private Patient Officer

Job summary

The post holder will ensure that overseas visitors are correctly assessed for eligibility for NHS treatment and will ensure that non-eligible overseas visitors and private patients are charged appropriately for the services they receive. This post holder will undertake the core tasks involved and participate in the development of plans, policies and process changes within this section.

The role will require the post holder to be able to work to strict deadlines and be flexible and able to adapt to change. The role is sharply focused on outstanding customer service delivered, efficiently and with a spirit of continuous improvement.

Main duties of the job

Overseas Visitor and Private Patient Officer (Band 4) Key Duties and Responsibilities

1. To supervise the Overseas Visitors and Private Patients Clerk to ensure he/ she is capable to attend to all Overseas Visitors and Private Patients matters during the absence of the Overseas Visitors and Private Patients Officer.
2. Become full conversant with the NHS Cost Recovery Charging Regime processes and procedures that are in place to identify and charge patients who are Overseas Visitors and Private Patients.
3. Provide advice and training on non-complex financial and corporate issues to non-financial managers in regard to Overseas Visitors Cost Recovery Regime and Private Patients' treatments.
4. Ability to design, develop effective template/spreadsheet for managing enquiries, disputes, complaint to facilitate an effective action plan.
5. Keep written procedures and forms up to date, keep appropriate records of all interviews and enquires made, for easy and quickly obtainable reference for both Overseas Visitors and Private Patients.
6. Responsible for liaising with Consultants and departments to ensure that all OSV/Private patients are notified to the Overseas Visitors and Private Patients Department.

Proposed Interview Date: 25th August 2023

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.