Job summary
The postholder will manage a portfolio of projects aligned to strategic priorities within the Population Health & Care programme, overseeing the full project lifecycle from engagement and planning through to delivery and closure. They will ensure consistent project processes and act as the first point of contact for all enquiries, providing advice and guidance to stakeholders.
A key aspect of the role is stakeholder management across all levels, including board members and clinical staff, ensuring requirements are clearly understood and met through data-driven tools and analysis. The postholder will proactively engage partners to support collaborative, sustainable approaches that respond to Lewisham's evolving health and social care needs.
They will also be responsible for scheduling development activities and allocating resources, such as data analysts, to balance demand and capacity while ensuring delivery of measurable benefits to target populations. The role supports value realisation across the wider health system, including primary, secondary, community, and mental health services.
The postholder will manage multiple complex, cross-organisational projects, addressing resource constraints, mitigating risks, and contributing to continuous improvement of team processes.
Main duties of the job
The postholder will lead portfolio management and provide support across a range of transformation projects, developing and maintaining strong relationships with senior stakeholders, including directors and clinical staff, to deliver measurable outcomes for target population cohorts. They will develop and manage programme and project plans in line with Lewisham PHM processes, using the IPO (Input-Process-Output & Outcome) framework to ensure timely delivery of milestones, benefits, and objectives.
The role involves proactively managing risks, issues, and dependencies using tools such as Asana, Jira, or Excel, ensuring minimal disruption to delivery. The postholder will deputise for the Associate Director where required, including stakeholder engagement, escalation management, and liaison with system partners and suppliers.
They will design and manage multiple complex projects in a fast-paced environment, leading multidisciplinary teams and ensuring clarity of roles and responsibilities. The postholder will work closely with stakeholders to define requirements, analyse information, and optimise solutions, ensuring clear documentation and effective scope management.
Additionally, they will support the development of operational pathways, case management processes, and business cases, driving innovation and efficiency in line with PHM strategic goals.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
The postholder will lead on administration, governance, and project documentation, ensuring appropriate governance structures are in place to support effective engagement, decision-making, and delivery. They will oversee robust monitoring and tracking of project progress, develop and improve programme documentation, and plan and facilitate project meetings.
A key aspect of the role is communication and stakeholder management, building strong relationships across the Trust and with external partners, while navigating sensitivities and political considerations. The postholder will communicate complex information clearly, support end users with product guidance, and coordinate training and induction on PHM tools and ways of working.
They will also manage information resources by implementing knowledge management systems, sharing best practice, and supporting the use of digital tools to monitor service delivery and quality. The role includes producing complex reports, contributing to the development of information systems, and supporting continuous improvement.
Financial responsibilities include managing project budgets, ensuring value for money, monitoring efficiencies and savings, and raising requisitions and purchase orders in liaison with procurement and finance teams. The postholder will also handle and present sensitive and complex information to senior stakeholders.
Job description
Job responsibilities
The postholder will lead on administration, governance, and project documentation, ensuring appropriate governance structures are in place to support effective engagement, decision-making, and delivery. They will oversee robust monitoring and tracking of project progress, develop and improve programme documentation, and plan and facilitate project meetings.
A key aspect of the role is communication and stakeholder management, building strong relationships across the Trust and with external partners, while navigating sensitivities and political considerations. The postholder will communicate complex information clearly, support end users with product guidance, and coordinate training and induction on PHM tools and ways of working.
They will also manage information resources by implementing knowledge management systems, sharing best practice, and supporting the use of digital tools to monitor service delivery and quality. The role includes producing complex reports, contributing to the development of information systems, and supporting continuous improvement.
Financial responsibilities include managing project budgets, ensuring value for money, monitoring efficiencies and savings, and raising requisitions and purchase orders in liaison with procurement and finance teams. The postholder will also handle and present sensitive and complex information to senior stakeholders.
Person Specification
Qualifications and Training
Essential
- Educated Masters degree or equivalent experience
- Approved Project Management Qualification (Prince 2/MSP) or extensive experience in a similar role in a similar environment.
Desirable
- Formal training in population health management or relavant
Experience
Essential
- Project management (preferably healthcare): Practical experience of managing multiple successful projects, including the development of complex project management frameworks, monitoring and review processes
- IG & Data Management: Experience handling and processing sensitive data and compliance with IG and Data Protection principles in a multi-organisation environment.
- Complex stateholder management: Experience of informing/delivering solutions through co-production.
Desirable
- Line management: Experience of line managing people within a project management structure.
Knowledge and Skills
Essential
- IT skills: Proficiency in Microsoft Office IT packages such as Word, Excel, PowerPoint
Desirable
- Ability to use other data visualization tools, such as Power BI
- Ability to use flowchart tools, such as Microsoft Visio or software like Jira etc
Analytical and Judgemental skills
Essential
- Presentation skills: Ability to present complex information including analysis of data and statistics in a concise, accurate and understandable way to a range of audiences.
Person Specification
Qualifications and Training
Essential
- Educated Masters degree or equivalent experience
- Approved Project Management Qualification (Prince 2/MSP) or extensive experience in a similar role in a similar environment.
Desirable
- Formal training in population health management or relavant
Experience
Essential
- Project management (preferably healthcare): Practical experience of managing multiple successful projects, including the development of complex project management frameworks, monitoring and review processes
- IG & Data Management: Experience handling and processing sensitive data and compliance with IG and Data Protection principles in a multi-organisation environment.
- Complex stateholder management: Experience of informing/delivering solutions through co-production.
Desirable
- Line management: Experience of line managing people within a project management structure.
Knowledge and Skills
Essential
- IT skills: Proficiency in Microsoft Office IT packages such as Word, Excel, PowerPoint
Desirable
- Ability to use other data visualization tools, such as Power BI
- Ability to use flowchart tools, such as Microsoft Visio or software like Jira etc
Analytical and Judgemental skills
Essential
- Presentation skills: Ability to present complex information including analysis of data and statistics in a concise, accurate and understandable way to a range of audiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
