Lewisham and Greenwich NHS Trust

Project Support Officer

The closing date is 30 April 2026

Job summary

Lewisham and Greenwich NHS Trust is delighted to offer two fantastic opportunities to join our dynamic Improvement Delivery Team. The Improvement Delivery Team's mission is to foster a culture of improvement-led delivery by enhancing capability in improvement, programme, and change management, while empowering teams to implement changes in their own services. The team provides expertise in these areas, delivering a trust-wide improvement training program and offering support and coaching to staff involved in transformation projects. The team also promotes engagement, monitors progress, and facilitates the spread of learning across the organization.

The postholder will playa major rolein providing high quality administrationand projectsupport service to theImprovement Delivery Team. The post holder will work as part of the central team and within different project and programme teams and as such, will berequiredto carry out other support and secretarial tasks. The postholder will provide support for improvement programmes,efficiency projects and IT projectsandassistin the implementation and delivery of actions to support the delivery of projects and programmes. The requirements of the role will vary from time to time according to need. The postholder will support the delivery of projects and complete pieces of work relating to improvement,efficiencyand IT Projects.

Main duties of the job

This role is site based providing efficient administrative and project support to the Improvement Delivery Team, crucial for the success of multiple projects, programmes, and training sessions. Key tasks include collaborating with Programme and Project Managers to manage actions, maintain a central library of documentation, and ensure accurate records. You will organise and attend regular update meetings, facilitate stakeholder engagement events, and support clinical audits and performance meetings.

Responsibilities also include delivering comprehensive project support, such as administration, scheduling, and using service improvement tools. The role demands proactive management of project issues, taking initiative to resolve urgent matters, and leading specific project stages as directed. Effective communication of complex information is essential, requiring strong influencing and negotiating skills.

Additionally, you will collect and analyse project data, preparing reports to monitor progress and support decision-making processes. Mastery of toolssuch as MS Excel, SharePoint, PowerBIand Power Automate are vital to ensure timely and successful project outcomes.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

16 April 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per annum plus HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

197-RF8127

Job locations

Catford Old Town Hall

London

SE6 4RY

Job description

Job responsibilities

Key Result Areas &Performance

Provide a highly efficient and effective administrative and projectsupport service tothe Improvement Team including for projects,programmesand training sessions

Workwith relevant Programme Managers and Project Managers to manage and deliver key actions and tasks to keep projects on track.

Maintain a central library of project and programme documentation and tomaintainaccuraterecords and files on theimprovement and transformation portfolioand associated workstreams.

Beresponsible fororganising and attending regular projectand programmeupdate meetings.

Support the facilitation and organisation of key stakeholder engagement events, workshops, clinicalauditsand performance meetings.

Be responsible forproviding and coordinating a comprehensive support service to projects, including general administration, project scheduling and basic facilitation using agreed service improvement tools and techniques.

Utilise significant personal initiative to deal with project issues on behalf of the project team and process matters arisingon a daily basis, takingappropriate actionto ensure urgent issues are dealt with appropriately.

Lead on agreed aspects or stages of a project as directed and supported bysenior team members.

Communicate complex information clearly and effectively within the project team and others using a range of influencing and negotiating skills, receiving,handlingandforwardingas necessary incoming and outgoing correspondence.

Collect and produce statistical, project and other information on an ad-hoc and regular basis and prepare reports for circulation within the team and the wider organisation.

Monitor progress of projects and set-up scheduling processes for project plans using MS Excel.

To create new reporting tools and databases using tools such asMS Excel, SharePoint, PowerBIand Power Automate.

Act as first point of contact for project enquiries, including telephone and post enquiries,takingand passing on messages, drawing these to the attention of the relevant persons promptly

Job description

Job responsibilities

Key Result Areas &Performance

Provide a highly efficient and effective administrative and projectsupport service tothe Improvement Team including for projects,programmesand training sessions

Workwith relevant Programme Managers and Project Managers to manage and deliver key actions and tasks to keep projects on track.

Maintain a central library of project and programme documentation and tomaintainaccuraterecords and files on theimprovement and transformation portfolioand associated workstreams.

Beresponsible fororganising and attending regular projectand programmeupdate meetings.

Support the facilitation and organisation of key stakeholder engagement events, workshops, clinicalauditsand performance meetings.

Be responsible forproviding and coordinating a comprehensive support service to projects, including general administration, project scheduling and basic facilitation using agreed service improvement tools and techniques.

Utilise significant personal initiative to deal with project issues on behalf of the project team and process matters arisingon a daily basis, takingappropriate actionto ensure urgent issues are dealt with appropriately.

Lead on agreed aspects or stages of a project as directed and supported bysenior team members.

Communicate complex information clearly and effectively within the project team and others using a range of influencing and negotiating skills, receiving,handlingandforwardingas necessary incoming and outgoing correspondence.

Collect and produce statistical, project and other information on an ad-hoc and regular basis and prepare reports for circulation within the team and the wider organisation.

Monitor progress of projects and set-up scheduling processes for project plans using MS Excel.

To create new reporting tools and databases using tools such asMS Excel, SharePoint, PowerBIand Power Automate.

Act as first point of contact for project enquiries, including telephone and post enquiries,takingand passing on messages, drawing these to the attention of the relevant persons promptly

Person Specification

Qualifications and Training

Essential

Educated to degree level or equivalent experience

Experience

Essential

Previous healthcare experience or transferable environment
Significant experience in an admin and project support role

Desirable

Project management experience
Improvement experience
Designing reporting tools

Knowledge and Skills

Essential

Excellent management and organisational skills
Good understanding of Microsoft Office Software including Excel, PowerPoint, Outlook and Word.
Ability to work under pressure
Ability to work autonomously and prioritise own workload
Ability to support and encourage candidates.
Highly developed Influencing and negotiating skills
Ability to make decisions under pressure
Maintain working to key deadlines

Desirable

Advanced Excel, SharePoint, Power BI and Power Automate.

Person Specification

Qualifications and Training

Essential

Educated to degree level or equivalent experience

Experience

Essential

Previous healthcare experience or transferable environment
Significant experience in an admin and project support role

Desirable

Project management experience
Improvement experience
Designing reporting tools

Knowledge and Skills

Essential

Excellent management and organisational skills
Good understanding of Microsoft Office Software including Excel, PowerPoint, Outlook and Word.
Ability to work under pressure
Ability to work autonomously and prioritise own workload
Ability to support and encourage candidates.
Highly developed Influencing and negotiating skills
Ability to make decisions under pressure
Maintain working to key deadlines

Desirable

Advanced Excel, SharePoint, Power BI and Power Automate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Catford Old Town Hall

London

SE6 4RY

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Catford Old Town Hall

London

SE6 4RY

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)