Lewisham and Greenwich NHS Trust

Healthcare Support Worker - Ward 14

The closing date is 17 April 2026

Job summary

To apply, you must meet one of the following criteria:

Hold a Care Certificate issued by an NHS provider organisation (Care Certificate from NHS England or external training provider is not acceptable)

Have completed an NVQ Level 3 in Health and Social Care from UK College. Certificates from outside the UK are unacceptable

The Healthcare Support Worker (HCSW) is an important part of the multidisciplinary team deliveringdirect care to patients under the support and supervision of a Registered Nurse.The Healthcare Support Worker carry out a range of personal care activities and tasks in support of and supervised by a Registered Nurse. To achieve this, the HCA will:

Competently perform the necessary aspects of care for patients.

Ensure effective delivery of personal care in line with patient activities of daily living isprovided to patients and that an acceptable standard is maintained.

Follow all Trust policies and provide a safe and person-centred environment for thetreatment of patients.

Participate in personal and practice development activities to maintain standards of care.

A valid Driving Licenseis essential for the role, as travel within the community is required.

Please note: We are unable to offer sponsorship for this post.

Main duties of the job

Key Result Areas & Performance:

Demonstrates care and compassion to patients, carers and relatives to help ensure high quality-person-centred patient care is delivered at all times.

Assist patients with activities of daily living. This will include all basic care including the feeding, bathing and repositioning of all patients under the supervision of a trained nurse.

Provide support to the registered nurse and, where appropriate, other members of the Clinical Team as required.

To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating patients to maximise patient care.

Maintain good relationships and an empathic approach to the patient's' family, relatives and carers and refer them to a trained nurse for any questions they may have on the client's condition or for any suggestions or complaints that they wish to raise.

Report observed changes in the patient's physical and psychological needs.

Accurately document care delivered to patients

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

13 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-R-HF8041

Job locations

Queen Elizabeth Hospital

Stadium road

London

SE18 4QH

Job description

Job responsibilities

Policies, procedures and standards

To maintain patient confidentiality at all times and follow information governance policies and procedures.

To participate in maintaining accurate and up-to-date records, e.g. fluid intake/outputcharts to ensure effective communication.

To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues.

To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources

Job description

Job responsibilities

Policies, procedures and standards

To maintain patient confidentiality at all times and follow information governance policies and procedures.

To participate in maintaining accurate and up-to-date records, e.g. fluid intake/outputcharts to ensure effective communication.

To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues.

To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources

Person Specification

Qualifications and Training

Essential

Vocational qualification at level III qualification or equivalent relevant experience (gained by on-the-job learning) and short courses.
Care Certificate attainment
Effective written and verbal communication, literacy, numeracy, and IT skills to a minimum of Level 1 Maths and English
Basic IT Skills

Experience

Essential

Experience of dealing with the general public.
Experience of working in a health or social care environment.

Knowledge and Skills

Essential

Willingness to continue to develop knowledge and practice through a combination of instruction, on the job learning, attending teaching sessions and study days, where appropriate.

Personal Qualities and Skills

Essential

Able to work within the scope of their practice under direct and indirect supervision by the registered professional (training will be provided)
Demonstrable knowledge of equipment used in healthcare and ensure that they are compatible and in good working order and escalate any concerns to a registered professional.
Able and willing to work flexible shift patterns, internal rotation today and night duty and unsocial hours, according to service needs

Person Specification

Qualifications and Training

Essential

Vocational qualification at level III qualification or equivalent relevant experience (gained by on-the-job learning) and short courses.
Care Certificate attainment
Effective written and verbal communication, literacy, numeracy, and IT skills to a minimum of Level 1 Maths and English
Basic IT Skills

Experience

Essential

Experience of dealing with the general public.
Experience of working in a health or social care environment.

Knowledge and Skills

Essential

Willingness to continue to develop knowledge and practice through a combination of instruction, on the job learning, attending teaching sessions and study days, where appropriate.

Personal Qualities and Skills

Essential

Able to work within the scope of their practice under direct and indirect supervision by the registered professional (training will be provided)
Demonstrable knowledge of equipment used in healthcare and ensure that they are compatible and in good working order and escalate any concerns to a registered professional.
Able and willing to work flexible shift patterns, internal rotation today and night duty and unsocial hours, according to service needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)