Job summary
To apply, you must meet one of the following criteria:
- Hold a Care Certificate issued by an NHS provider organisation (Care Certificate from NHS England or external training provider is not acceptable)
Or
- Have completed an NVQ Level 3 in Health and Social Care from UK College. Certificates from outside the UK are unacceptable
We're excited to be launching a new and ambitious clinical model for our Acute Medicine and Frailty services at Queen Elizabeth Hospital (QEH), going live in November 2025. This transformation reflects our commitment to delivering high-quality, timely, and compassionate care to patients with acute and complex medical needs.In the new model, Wards 22 & 23 will consist of the following four units: Acute Assessment Unit (AAU), Acute Medical Unit (AMU), Frailty Same Day Emergency Unit, ACUTE Frailty Unit (AFU).We are actively recruiting HCA/Support Workers. These team members will play a key role in assisting nursing and medical staff with patient assessment, admission, and discharge processes within areas. The Support Worker will be expected to carry out specific tasks as allocated by RN/Nurse in charge of area. We require caring, professional people who are keen to learn and provide good nursing care to patients attending the AAU & AMU.
Main duties of the job
The Healthcare Support Worker is an important part of the multidisciplinary team delivering direct care to patients under the support and supervision of a Registered Nurse.
The Healthcare Support Workers carry out a range of personal care activities and tasks in support of and supervised by a Registered Nurse/Midwife. To achieve this, they will: o Competently perform the necessary aspects of care for patients o Ensure effective delivery of personal care in line with patient activities of daily living is provided to patients and that an acceptable standard is maintained. o Follow all Trust policies and provide a safe and person-centred environment for the treatment of patients. o Participate in personal and practice development activities to maintain standards of care
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development.
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development.
- Making equalities mainstream
Job description
Job responsibilities
Key Result Areas & Performance:
- Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person-centred patient care is delivered at all times.
- Assist patients with activities of daily living. This will include all basic care including the feeding, bathing and repositioning of all patients under the supervision of a trained nurse.
- Provide support to the registered nurse and, where appropriate, other members of the Clinical Team as required.
- To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating patients to maximise patient care.
- Maintain good relationships and an empathic approach to the patients family, relatives and carers and refer them to a trained nurse for any questions they may have on the clients condition or for any suggestions or complaints that they wish to raise.
- Report observed changes in the patients physical and psychological needs.
- Accurately document care delivered to patients.
Job description
Job responsibilities
Key Result Areas & Performance:
- Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person-centred patient care is delivered at all times.
- Assist patients with activities of daily living. This will include all basic care including the feeding, bathing and repositioning of all patients under the supervision of a trained nurse.
- Provide support to the registered nurse and, where appropriate, other members of the Clinical Team as required.
- To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating patients to maximise patient care.
- Maintain good relationships and an empathic approach to the patients family, relatives and carers and refer them to a trained nurse for any questions they may have on the clients condition or for any suggestions or complaints that they wish to raise.
- Report observed changes in the patients physical and psychological needs.
- Accurately document care delivered to patients.
Person Specification
Qualifications and Training
Essential
- Vocational qualification at level III qualification or equivalent relevant experience (gained by on the job learning) and short courses.
- Care Certificate attainment - (from an NHS organisation. This qualification must include the completion of both classroombased learning and practical clinical work to demonstrate comprehensive understanding and application of the required care standards).
- Effective written and verbal communication, literacy, numeracy, and IT skills to a minimum of Level 1 Maths and English
- Basic IT Skills
Experience
Essential
- Experience of dealing with the general public.
- Experience of working in a health or social care environment.
Knowledge and Skills
Essential
- Ability to communicate clearly and effectively.
- A requirement to be punctual and reliable
- Ability to follow a clear instruction and feed back to senior staff.
- Effective written and verbal communication skills/literacy/ numeracy skills
- Good observation skills and recognition of the importance of reporting
- Ability to carry out assigned tasks effectively in a busy environment.
- Able to prioritise and meet deadlines.
- Ability to work as part of a team, as well as on own initiative.
- Completion of in-house Trust mandatory training requirements
- Awareness, understanding and compliance of policies and practices
Personal Qualities and Skills
Essential
- Able to work within the scope of their practice under direct and indirect supervision by the registered professional (training will be provided)
- Demonstrable knowledge of equipment used in healthcare and ensure that they are compatible and in good working order and escalate any concerns to a registered professional.
- Able and willing to work flexible shift patterns, internal rotation today and night duty and unsocial hours, according to service needs.
- The post holder is able to work within the scope of their practice under direct and indirect supervision by a registered professional (training will be provided)
- Ability to work with people and as part of a multidisciplinary team.
Desirable
- Experience of working in a health care environment.
Person Specification
Qualifications and Training
Essential
- Vocational qualification at level III qualification or equivalent relevant experience (gained by on the job learning) and short courses.
- Care Certificate attainment - (from an NHS organisation. This qualification must include the completion of both classroombased learning and practical clinical work to demonstrate comprehensive understanding and application of the required care standards).
- Effective written and verbal communication, literacy, numeracy, and IT skills to a minimum of Level 1 Maths and English
- Basic IT Skills
Experience
Essential
- Experience of dealing with the general public.
- Experience of working in a health or social care environment.
Knowledge and Skills
Essential
- Ability to communicate clearly and effectively.
- A requirement to be punctual and reliable
- Ability to follow a clear instruction and feed back to senior staff.
- Effective written and verbal communication skills/literacy/ numeracy skills
- Good observation skills and recognition of the importance of reporting
- Ability to carry out assigned tasks effectively in a busy environment.
- Able to prioritise and meet deadlines.
- Ability to work as part of a team, as well as on own initiative.
- Completion of in-house Trust mandatory training requirements
- Awareness, understanding and compliance of policies and practices
Personal Qualities and Skills
Essential
- Able to work within the scope of their practice under direct and indirect supervision by the registered professional (training will be provided)
- Demonstrable knowledge of equipment used in healthcare and ensure that they are compatible and in good working order and escalate any concerns to a registered professional.
- Able and willing to work flexible shift patterns, internal rotation today and night duty and unsocial hours, according to service needs.
- The post holder is able to work within the scope of their practice under direct and indirect supervision by a registered professional (training will be provided)
- Ability to work with people and as part of a multidisciplinary team.
Desirable
- Experience of working in a health care environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
