Lewisham and Greenwich NHS Trust

Pleural Administrator

The closing date is 02 April 2026

Job summary

QEH Respiratory Team in Woolwich are looking for a full time Pleural administrator to support Respiratory Team.

The post holder will be booking service assistant who will to provide a first class one-stop shop for appointments for elective care to: GPs, Healthcare professionals, patients and their representatives. They will work within the respiratory team making appointments, arranging procedures, pre-assesment appointments and dealing with all correspondence. This involves a comprehensive knowledge of the different departments within the Trust and who is responsible for the areas.

As such the post holder will be part of a team that incorporates booking appointments and dealing with patient queries relating to appointments and future appointments on the hospital (PAS) and the e-Referrals systems across Lewisham and Greenwich Trust.

When booking appointments, a wide range of communication skills will be used in order to provide a patient centered approach. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.

To ensure the smooth running of the pleural service and provide an efficient service by ensuring all queries are dealt with in keeping with the Department of Health's guidelines concerning wait-times.

There will be a training programme to ensure that you are supported to deliver confidential quality care.

Main duties of the job

Key Result Areas & Performance:

Managing and arranging patient appointments on the Trust's PAS (iCare)
Administration of the Pleural service
Booking patients diagnostic procedures - liaising with the Lead Pleural Consultant/clinical nurse specialist/patient

Using the Trust's PAS system (iCare) on a daily basis to maintain patient details

Retrieving patient results/diagnostic outcomes

Ensuring that all clinics/procedures are cashed up

Dealing with telephone enquiries from GP's/patients/carers

Administration of Pleural Clinic correspondence

Ordering Pleural office/diagnostic supplies

Directly dealing with patients when attending for diagnostic procedures

To monitor clinicians annual leave, re-arrange clinic lists and liaise with the Associate Service Manager to cancel/arrange cover when necessary

To make appointment for patient's pre-assessment appointments

Ensure all procedures are booked/cancelled correctly recorded and new admission dates are offered in line with the Trusts Access Policy

Managing own workload and time to support the Pleural Team

Dealing sympathetically with anxious, upset and nervous patient

Greet patients/family/carers in a friendly welcoming manner, providing appropriate non-clinical guidance and support when attending for diagnostic procedure

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-R-HF8062

Job locations

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Job description

Job responsibilities

Communication

Respond appropriately to queries, take phone messages, pass on written and verbal information.
Analysing problems and finding solutions as well as using judgement to know whento pass an enquiry/problem onto a member of the clinical/management team
Maintain patient confidentiality
Maintain professional boundaries and working relationships with patient and colleagues
Participate in discussions regarding departmental service improvement and quality control
Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously
Answer telephone enquiries, recording and passing on any messages appropriatel

Financial

To use resources effectively.
Assist in procuring and monitoring goods and services, monitor delivery.
To provide the clinical teams with comprehensive analytical support, in conjunction with Finance, Information and Contracting Departments.
To adhere to stock control procedure using the Trusts stock control database (SBS)and maintain adequate stationary levels, advising when new stock is required

Job description

Job responsibilities

Communication

Respond appropriately to queries, take phone messages, pass on written and verbal information.
Analysing problems and finding solutions as well as using judgement to know whento pass an enquiry/problem onto a member of the clinical/management team
Maintain patient confidentiality
Maintain professional boundaries and working relationships with patient and colleagues
Participate in discussions regarding departmental service improvement and quality control
Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously
Answer telephone enquiries, recording and passing on any messages appropriatel

Financial

To use resources effectively.
Assist in procuring and monitoring goods and services, monitor delivery.
To provide the clinical teams with comprehensive analytical support, in conjunction with Finance, Information and Contracting Departments.
To adhere to stock control procedure using the Trusts stock control database (SBS)and maintain adequate stationary levels, advising when new stock is required

Person Specification

Qualifications and Training

Essential

NVQ Level 3/City & Guilds certification or equivalent experience in administration

Desirable

A' Levels

Experience

Essential

Working within a healthcare setting
Experience dealing with patients/public
Administration/secretarial experience

Desirable

Experience of dealing with respiratory patients/working within a respiratory setting

Knowledge & Skills

Essential

Experience of Microsoft Access and Microsoft Office applications.

Desirable

iCare experience

Person Specification

Qualifications and Training

Essential

NVQ Level 3/City & Guilds certification or equivalent experience in administration

Desirable

A' Levels

Experience

Essential

Working within a healthcare setting
Experience dealing with patients/public
Administration/secretarial experience

Desirable

Experience of dealing with respiratory patients/working within a respiratory setting

Knowledge & Skills

Essential

Experience of Microsoft Access and Microsoft Office applications.

Desirable

iCare experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)